Center Associate – Customer Service & Sales
The Center Associate delivers world-class customer service by receiving and processing packages for shipment, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services.
This is a highly customer-facing position. Associates are expected to identify customer needs, recommend appropriate products and services, and confidently explain best-value solutions while contributing to store sales and growth.
The ideal candidate has previous retail, customer service, and/or sales experience, strong computer skills, a friendly and professional demeanor, and a willingness to learn. We are looking for someone who is proactive, dependable, a fast learner, sales-minded, and interested in long-term employment and growth with our organization.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Practices strong listening and communication skills with customers, team members, and leadership
- Takes ownership of customer needs and provides appropriate solutions
- Identifies opportunities to recommend additional products, services, upgrades, and best-value options
- Uses a consultative sales approach rather than simply processing transactions
- Learns all products, services, procedures, equipment, and software quickly
- Takes initiative and completes responsibilities without requiring constant direction
- Follows through on assigned tasks and communicates progress or concerns to management
- Operates equipment, software, and point-of-sale devices accurately and confidently
- Maintains a clean, organized, professional, and safe working environment
- Supports team members and adapts to changing store and customer needs
- Demonstrates dependable attendance, punctuality, professionalism, and accountability
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Previous customer service, retail, hospitality, and/or sales experience preferred
- Experience with upselling, cross-selling, or recommending products and services preferred
- Strong computer skills, including Microsoft Office and Adobe Suites
- Strong verbal, written, phone, spelling, and math skills
- Friendly, confident, professional, and comfortable interacting with customers
- Sales-oriented and able to confidently explain the value of products and services
- Fast learner who can retain training and quickly learn new systems and procedures
- Proactive, self-motivated, and able to work without constant supervision
- Prompt, reliable, responsible, and accountable
- Able to work effectively independently and as part of a team
- Interested in long-term employment and growth within the organization
- Able to lift 50+ pounds