Full Time Bilingual Call Specialist- Remote-US

Job Description:

The All of Research Program Call Specialist will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the All of Us research program. This position will specifically be focused on conducting outreach and engagement activities aimed at enrolling and retaining participants in the All of Us research program. Additionally, the position will occasionally require minimal research activities, such as recruiting participants to serve on the participant and community advisory board, coordinating activities with the research team, and other tasks as assigned.

ROLE AND RESPONSIBILITIES OF THE PATIENT ENGAGEMENT TEAM

      Utilize effective outreach, engagement and recruitment methods to drive enrollment and retention rates

      Identify, engage and screen patients for eligibility and enroll them in the All of Us research program and any ancillary studies

      Provide patients with a thorough overview of the All of Us research program, or ancillary study and answer all questions

      Use the Teach Back Method to assess patients’ understanding of the All of Us research program, or ancillary study

      Use of Motivational Interviewing to build rapport with prospective/current patients.

      Obtain informed consent for IRB approved protocols

      Administer surveys and record data

      Use data to assess effectiveness and outcome of outreach and engagement strategies

      Schedule appointments for patients to complete All of Us research program enrollment and retention activities

      Conduct phone on outreach and engagement activities on a daily basis, with occasional outreach through email, to inform patients of study activities and schedule patients to complete activities.

QUALIFICATIONS

 Required Skills and Education

      Associates degree or high school diploma/GED + at least 2 years of relevant work experience

       Excellent communication skills

      Ability to problem solve, maintain priority and focus on assigned tasks

      Attention to detail and documentation

      Ability to follow procedures and protocols consistently

      Flexibility in work schedule

      Intermediate level proficiency in Microsoft office and internet related applications

      Familiar with standard concepts, practices and procedures related to public health research

       Knowledge of participatory research and working with community

      Adaptability to change

      Patient Relationship Management experience is a plus

      Personable and outgoing personality

      Willingness to engage individuals from a diverse population

      Bilingual, oral and written (Spanish/English)

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

       Must be able to clearly communicate verbally

       Must be able to sit for extended periods while working at a computer

WORK SCHEDULE DEMANDS

      Occasional mornings, evenings and weekends as needed

      Opportunity for full time or part time positions.

ADDITIONAL QUALIFICATIONS

      Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies

      Human Subject Protection Training is preferable but not required

      Excellent oral and written skills are required

This position is contingent on grant funding.

This position is available for remote or hybrid work.

Organizational Summary:

Time Type:

Compensation and Benefits:

At Moses/Weitzman Health System, we are committed to supporting the health, well-being, professional growth, and financial security of our employees. Eligible employees may have access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits. Specific benefit offerings and eligibility requirements may vary based on position, work location, scheduled hours, and applicable plan terms. Learn more about our benefits and career opportunities on our Careers website.