Job Summary
The role of Guest Ambassador is responsible for greeting guests eagerly as we welcome them into our establishments. This position is the first and last to interact with guests and are responsible for providing excellent customer service. The Guest Ambassador completes tasks like answering phone calls & emails, checking guests in & out, assisting with the transportation of luggage & assisting with guest inquiries. This role is a vital aspect in assuring we supply the guest with exceptional southern hospitality.
Primary Responsibilities & Essential Functions
- Registers guest and accommodates requests whenever possible
- Handles both check-in and check-out process
- Communicates with housekeeping and other departments and understands room status
- Resolves guest issues promptly and professionally
- Receives payment and resolves any billing concerns
- Answer phones and respond to emails in a professional and friendly manner
- Maintain a clean and organized workspace
- Unload and transport guest luggage upon arrival
- Assist with the transport and loading of guest luggage upon departure
- Assist guests with any needs, questions, or special requests
- Assist guests with parking
- Be aware of daily hotel activities, group and VIP guests
- All other duties as assigned