Highlights
The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), at least one year of retail store operations experience, strong leadership skills, excellent computer knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center attain defined targets. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers.
Numbers & Facts
| Location | Waukesha, Wisconsin |
| Industry | Retail |
| Company Size | 10 to 19 employees |
| Website | http://www.theupsstore5571.hyrell.com |
Description
The Assistant Center Manager helps run day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), at least one year of retail store operations experience, strong leadership skills, excellent computer knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.
RESPONSIBILITIES
- Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
- Schedules work assignments and helps facilitate weekly or monthly staff meetings
- Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
- Helps develop and implement the store marketing program
- Helps manage Center financials and prepare/provide reporting
- Manages inventory
- Helps oversee Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
QUALIFICATIONS
- Enjoys fast-paced work environment
- Excels at teamwork and multitasking
- Career-oriented
- High school diploma or GED required
- Advanced degree, coursework, or tech school desired
- Graphic Design and print production background strongly desired
- One year of experience in logistics, retail, or other relevant industry
- Strong computer skills, including Microsoft Office and Adobe Suites
- Strong customer service skills and abilities
- Able to work five day week, including weekend days
About Company
THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.
THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.