Position Title: Airport Shuttle Driver
Employment Status: Full-Time
Reports To: General Manager / Front Desk
Work Location: Red Roof PLUS+ Airport Hotel
Position Summary
The Airport Shuttle Driver is responsible for safely and courteously transporting hotel guests between Red Roof PLUS+ and the airport. The driver provides excellent customer service, maintains a clean and safe shuttle vehicle, follows scheduled pickup and drop-off times, and assists guests with luggage as needed.
The ideal candidate is dependable, punctual, professional, safety-conscious, and committed to providing a positive guest experience.
Essential Duties and Responsibilities
Guest Transportation and Customer Service
- Transport hotel guests to and from the airport according to the hotel's shuttle schedule and procedures.
- Greet guests in a friendly, professional, and welcoming manner.
- Assist guests with loading and unloading luggage when needed.
- Communicate clearly with guests regarding pickup locations, shuttle schedules, and estimated arrival times.
- Respond to guest questions courteously and refer hotel-related concerns to the front desk.
- Maintain a professional attitude and appearance at all times.
Vehicle Safety and Maintenance
- Conduct pre-trip and post-trip inspections of the shuttle vehicle.
- Keep the shuttle clean, organized, and presentable inside and outside.
- Report mechanical problems, damage, warning lights, or maintenance needs to management immediately.
- Follow all traffic laws, airport regulations, hotel policies, and safe driving practices.
- Never operate the shuttle while impaired, fatigued, or otherwise unable to drive safely.
Daily Operations and Communication
- Arrive on time and be ready to begin the assigned shift.
- Follow the approved shuttle schedule and communicate delays to the front desk or manager promptly.
- Maintain accurate records of shuttle trips, mileage, fuel, inspections, and incidents as required.
- Coordinate with the front desk regarding guest requests, airport pickups, and transportation needs.
- Follow established procedures for lost and found items and report any items left in the vehicle.
- Protect guest privacy and maintain confidentiality regarding guest information.
Full-Time Schedule and Attendance
- Work a full-time schedule as assigned by management.
- Be available for assigned shifts, which may include mornings, evenings, weekends, and holidays.
- Maintain reliable attendance and punctuality.
- Notify the manager as soon as possible if an emergency or unexpected absence occurs.
- Follow all timekeeping, break, and attendance policies.
Requirements and Qualifications
- Bilingual: Must be able to communicate in English and Spanish with hotel guests and team members.
- Valid Driver’s License: Must maintain a valid driver’s license and an acceptable driving record.
- Flexible Schedule: Must be available to work flexible shifts, including early mornings, evenings, weekends, holidays, and other shifts as needed by hotel operations.
- Reliable and Punctual: Must arrive on time, maintain dependable attendance, and be ready to begin work as scheduled.
- Customer Service: Must be friendly, professional, respectful, and helpful to all guests.
- Safe Driving: Must follow all traffic laws, airport transportation rules, and hotel safety procedures.
- Physical Requirements: Must be able to assist guests with luggage and perform the essential physical duties of the job, with reasonable accommodation where applicable.
- Vehicle Maintenance: Must keep the shuttle clean and report mechanical issues, damage, or safety concerns immediately.