Step into a key leadership role as our Operations Manager, where you’ll help drive the daily success of a fast-paced fulfillment warehouse operation. In this role, you’ll support efficient, cost-effective, and high-quality performance while ensuring we meet client expectations and uphold company standards. We’re looking for a hands-on leader with strong warehouse experience, a passion for operational excellence, and the ability to motivate teams to deliver results. This salaried position reports to the Facility Manager.
DUTIES AND ACCOUNTABILITIES
Attend daily shift change meetings for labor/capacity/activity planning purposes.
Participate in customer calls.
Monitor and analyze workload demands.
Maintain the safest work environment possible for all employees and engage in the safety program.
Conduct regular inspections of the facility to ensure established housekeeping standards are met.
Assist with forklift and new hire orientation training classes.
Maintain applicable customer service levels by driving performance relative to established customer KPI’s.
Lead tactical continuous improvement teams within the site.
Use Lean methodologies and tools, concentrating on the critical aspects of Lean theories.
Assist leadership in developing effective continuous improvement plans to address top business needs.
Provide regular reports of data and actions to measure progress against objectives.
Deliver projects that provide significant improvement in waste reduction.
Work with multiple third-party contractors to foster the “One Team, One Goal” concept.
Will be “on-call” on a rotating schedule. Main shift Tues – Fri 0630 – 1600, Sat. 0530 – 1500 contingent on workload and volume.
Review labor reports daily.
Forecast and schedule labor needs to flex with the customer’s needs.
Flexible schedule including nights and weekends
Train and mentor Shift Supervisors.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Ability to work with minimal supervision.
Proficient reading and writing skills, can efficiently read and interpret numbers and letters.
Ability to communicate clearly and concisely.
Ability to work and contribute to a team environment.
Strong understanding of warehouse management operating systems (WMS/LMS).
Detail-oriented.
Candidate needs to have a good working knowledge of LEAN principles.
Ability to demonstrate logical thought processes in problem-solving.
PREFERRED EDUCATION AND EXPERIENCE
Minimum 3 years of experience working in the warehousing industry.
High school education.
PHYSICAL CAPABILITIES AND REQUIREMENTS
Work on-site in a warehouse environment.
Ability to sit for extended periods within an office environment
Ability to walk the production and warehouse floor.
Ability to stand long periods of time
Ability to lift 50 lbs.
Ability to use hands and fingers for computer keyboarding and answer phone calls.
Ability to communicate via the telephone using speaking and hearing skills.