Job Description
The Comoto Fulfillment Network in North Las Vegas is looking for an Inbound Supervisor with a schedule of Sunday - Wednesday 5am to 3:45pm. The salary is $54,000 per year with eligibility for a monthly team performance based bonus of up to $300.
The Comoto Las Vegas Fulfillment Center is no exception to the words we live by - the customer experience is directly impacted regularly by the efficient workflow of our distribution and the anticipated arrival of our iconic packaging. To stay at the top of our game, we're on the lookout for a Supervisor who is capable of providing high level, cost effective, and customer-centric gong-worthy service while leading a team of exceptionally talented and driven team members.
Under the supervision of the fulfillment manager, our next fulfillment supervisor is responsible for the daily operations in the Fulfillment Center and must be able to interpret (and enforce) company guidelines while maintaining the strong fulfillment culture. If you're nodding your head "yes" to all of the above, read on - this might be the position for you.
A Day-In-The-Life of Our Fulfillment Supervisor Might Include:
- Establishing and maintaining a "best in class" culture. (The next Supervisor won't be afraid to have fun with the team!)
- Ensuring that the team delivers excellent internal and external customer service
- Having the ability to make decisions and report any concerning activity to fulfillment manager or general manager
- Being responsible for the accuracy of daily metrics in the following categories: Department Performance & Team performance
- Diving deep to understand the root cause of improving/declining metrics.
- Performance management as necessary on a team/employee level.
- Implementing and maintaining 1:1s with your team
- Ensuring that team leads and their team members have all the necessary supplies
- Maintaining a receiving accuracy of 99.9%
- Maintaining 100% same day receiving accuracy
- Spending 30 minutes on the calendar in each Path, per week
- Maintaining and updating the misship form
- Establishing and continuously updating SOPs for the Receiving department on all processes (shared with Las Vegas counterpart)
- Managing and overseeing daily performance of Team Lead and team members
- Upholding the standards of the the handbook/culture on a daily basis within the FC
- Ensuring that Team Leads provide high internal customer experience on a daily basis
- Teaching and empowering Team Lead to run all aspects of the daily operation
- Delegating projects to the team lead and working with team lead to execute the projects