Fulfillment Supervisor

POSITION SUMMARY

We are seeking a Fulfillment Supervisor to oversee daily distribution center and order fulfillment operations. This position is responsible for leading distribution center associates, ensuring orders are picked, packed, and shipped accurately and on time, maintaining inventory accuracy, and promoting a safe, organized, and productive work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and lead daily distribution center fulfillment activities, including receiving, picking, packing, staging, shipping, and inventory management.
• Assign work, establish daily priorities, and monitor team productivity to ensure customer orders are fulfilled accurately and on schedule.
• Train, coach, and develop distribution employees while maintaining high standards for performance, attendance, quality, and safety.
• Monitor fulfillment processes and identify opportunities to improve efficiency, accuracy, and overall distribution center productivity.
• Ensure inventory is properly received, and counted within the warehouse management system.
• Investigate inventory discrepancies, order errors, damaged products, and shipping issues and implement corrective actions.
• Coordinate with cross functional teams to resolve operational issues and meet customer requirements.
• Maintain a clean, organized, and safe distribution center environment in accordance with company policies and applicable safety regulations.
• Monitor equipment and supplies and communicate maintenance or replenishment needs.
• Prepare and review operational reports, including productivity, order accuracy, inventory, and shipping performance.
• Enforce standard operating procedures and continuously look for ways to improve distribution center processes.
• Assist with staffing, scheduling, overtime planning, and workforce allocation based on business needs.
• Perform other distribution center and operational duties as assigned.

PREFERRED EXPERIENCE/SKILLS:

• 2–4 years of warehouse, distribution, logistics, or fulfillment experience.
• Previous supervisory or team-lead experience strongly preferred.
• Strong understanding of distribution center operations, inventory control, and order fulfillment processes.
• Experience using warehouse management systems (WMS), inventory systems, or shipping software. Avectous experience strongly preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to prioritize tasks and make effective decisions in a fast-paced environment.
• Strong attention to detail and commitment to order accuracy.
• Ability to work independently while also collaborating effectively with cross-functional teams.
• Ability to safely lift, move, and handle distribution center materials as required by the position.

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 

NOTE 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. 

BYLT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any time without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.