Fulfillment & Outbound Manager

Fulfillment & Outbound Manager

Location: Congers, NY (on-site)
Department: Operations, Warehouse / Distribution
Reports To: Head of Operations
Employment Type: Full-time, exempt
Compensation: $85,000 to $125,000 annually. Actual pay within the range depends on experience, skills, and qualifications. PowerPak also offers [medical, dental, vision, 401(k), PTO, and paid holidays].

About Us

We are a top-rated supplier of industrial safety supplies and personal protective equipment (PPE) serving the NY-Tri-State area, Baltimore, Seattle, Philly, Boston, and beyond. For nearly three decades, we've set the standard for professionalism and service in the construction industry, quickly becoming the go-to source for safety gear. At PowerPak, our culture thrives on a shared vision of delivering true value. We don't just push products; we match our customers with tailored safety solutions that fit their specific needs. Our passionate team is dedicated to helping others, and that commitment drives our interactions every day. We support and encourage continued learning and education, but when it comes to the employees we hire, we place attitude over IQ; we seek those who have a natural desire to help others over the ability to 'sell'?. PowerPak has been Great Place to Work Certified six years running, based on what our own employees say about working here.

Position Summary

The Fulfillment & Outbound Manager owns end-to-end order fulfillment and outbound logistics at PowerPak's Congers, NY distribution center. Leading a team of three direct reports and their hourly associates, this role ensures every order is picked, packed, and dispatched accurately and on time, coordinating company fleet drivers and third-party carriers to meet delivery commitments. We're looking for a hands-on leader who takes ownership, solves problems quickly, and drives the daily execution that protects a reliable customer experience.

Team & Scope

This role leads the fulfillment and outbound organization at Congers with three direct reports:

• Fulfillment Supervisor (picking, packing, order accuracy)
• Outbound / Shipping Supervisor (staging, loading, carrier handoff)
• Dispatch & Transportation Lead (routing, fleet drivers, third-party carriers)

Key Responsibilities

• Lead fulfillment operations: picking, packing, and order accuracy across shifts.
• Manage outbound logistics: routing, dispatch, fleet drivers, and third-party carriers to meet delivery commitments cost-effectively.
• Supervise, coach, and develop three direct reports and the hourly team beneath them, including scheduling, performance management, and succession.
• Own DIFOT and order-accuracy performance. Monitor, report, and drive corrective action.
• Solve operational problems quickly and make sound day-to-day decisions.
• Maintain a safe, organized, and compliant fulfillment and outbound floor.
• Partner with receiving, inventory, purchasing, sales, and customer service to keep orders flowing.
• Drive continuous improvement of workflows, layout, and labor planning as volume scales.

Success Metrics

• DIFOT = 98%. Orders delivered complete and on schedule.
• Order and picking accuracy = 99.5%. Mis-picks and mis-ships trending down.

Qualifications Required

• 5+ years in warehouse or distribution operations, including fulfillment and outbound/shipping.
• 2+ years leading teams, including supervisors or leads.
• Proven record of hitting DIFOT and order-accuracy targets.
• Experience coordinating fleet drivers and third-party carriers.
• Proficiency with WMS/ERP systems and the ability to learn new tools quickly.
• Strong organizational, communication, and leadership skills.

Preferred

• Experience in construction, industrial, civil, or safety products distribution.
• Familiarity with NetSuite, SNAP WMS, Descartes, and Samsara.
• Continuous improvement or Lean background.
• Bilingual (English / Spanish).

Education

• Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or a related field preferred.

Physical Demands and Work Environment

This is a warehouse environment. The essential functions of this role include standing and walking for extended periods, occasionally lifting up to 50 lbs, operating material-handling equipment, and working in varying warehouse temperatures. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Employment Opportunity

PowerPak Civil & Safety, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, pregnancy or related conditions, national origin, citizenship or immigration status, age, disability, predisposing genetic characteristics, marital status, familial status, military or veteran status, domestic violence victim status, arrest or conviction record (consistent with applicable law), reproductive health decision making, or any other characteristic protected by federal, state, or local law.

PowerPak provides reasonable accommodations to applicants with disabilities and for religious observance and practice. To request an accommodation during the application process, contact HR@Powerpak.net.

PowerPak does not request or rely on salary history in setting compensation, consistent with New York Labor Law.