About the role
We are seeking a reliable, hands-on Fulfillment Operations Manager to take full ownership of our day-to-day fulfillment operations & team, including purchasing of equipment and components, shipping/receiving, technical fulfillment/programming.
What you'll do
1. Fulfillment & Firmware Programming
- Lead & supervise daily fulfillment employees & workflows, including programming firmware onto hardware, running functional tests, and conducting QA checks before shipping.
- Build and refine standard operating procedures (SOPs) centered around the fulfillment and warehouse operations.
2. Shipping & Logistics
- Pack, label, and prep outbound equipment.
- Generate shipping labels, commercial invoices, and handle customs paperwork for international shipments.
- Manage all shipment through our primary shipment vendors, UPS and DHL.
- Maintain clean, organized, and safe warehouse storage and workbench areas.
3. Purchasing & Inventory Management
- Monitor component and equipment inventory levels; reordering stock from vendors before shortages occur.
- Issue purchase orders to suppliers and vendors for materials, electronic components, and warehouse supplies.
- Receive incoming shipments, verify packing slips against purchase orders, and input data into our inventory management system.
4. Team Leadership
- Lead & supervise fulfillment team members and help them grow and develop in their careers
- Oversee continuous improvement and training efforts of current employees, as well as training & onboarding of future employees.
Qualifications
Ideal Requirements
- Warehouse & Logistics: 2–4+ years of experience in warehouse management, shipping/receiving, inventory tracking, or technical fulfillment.
- Detail-Oriented: Exceptional organizational skills for tracking purchase orders, inventory counts, and shipping documentation.
- Leadership Experience: Experience as a team lead or supervisor of a team.
Technical & Skills (Nice to Have)
- Experience with Zoho Inventory.
- Experience communicating with component distributors (Mouser, Digi-Key) and quick-turn PCB fab houses.
- Demonstrated ability to act as a bridge between teams for coordination and communication.
Physical Requirements
- Ability to lift up to 50 lbs.
- Ability to stand, bend, and move throughout the warehouse during daily fulfillment routines.
- Motor skills suitable for programming and testing components and hardware