Fulfillment Manager

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary:

We are seeking a high-energy, hands-on Shipping & Parts Fulfillment Manager to lead our outbound shipping and replacement-parts fulfillment operations. This position is responsible for ensuring finished goods and parts orders are picked, packed, documented, and shipped safely, accurately, and on time. 

The manager will work closely with the Production Manager and Warehouse Manager to align daily priorities, confirm product and material readiness, address constraints, and ensure daily shipment and revenue targets are achieved. This role requires strong floor presence, effective cross-functional communication, and the ability to quickly identify and resolve barriers affecting customer delivery. 

Salary range: $95,000 to $110,000 annually, depending on experience.

Primary Responsibilities:

• Lead, coach, and develop a high-performing team of approximately 10–15 hourly associates across the Shipping and Parts Fulfillment departments.
• Direct daily outbound shipping and parts fulfillment activities, including order prioritization, picking, packing, documentation, staging, and carrier coordination.
• Develop and execute a daily fulfillment plan that aligns staffing, workload, carrier schedules, and order priorities with established shipment and revenue targets.
• Partner closely with the Production Manager and Warehouse Manager each day to confirm production completion priorities, material availability, finished-goods readiness, and the sequence of orders required to achieve daily shipment targets.
• Participate in daily cross-functional operating meetings and provide clear updates regarding shipment status, parts-order backlog, risks, constraints, and recovery actions.
• Proactively identify orders at risk of missing scheduled shipment dates and coordinate with Production, Warehouse, Customer Service, Sales, Quality, and other departments to resolve issues.
• Monitor daily order backlogs and ensure finished goods and replacement-parts orders are processed according to customer requirements and committed delivery dates.
• Oversee domestic and international shipping activities, including carrier scheduling, export documentation, freight coordination, and compliance with applicable shipping requirements.
• Maintain strong relationships with parcel, freight, and logistics providers while monitoring service, cost, responsiveness, and delivery performance.
• Ensure all shipments are accurately picked, packaged, labeled, documented, and transacted in the ERP system before leaving the facility.
• Establish standard work and clear expectations for order processing, picking, packing, staging, final verification, and shipment confirmation.
• Apply Lean principles, 5S, and continuous-improvement methods to eliminate bottlenecks, reduce order-processing time, and improve flow through the parts and shipping areas.
• Balance daily staffing and resources based on shipment priorities, order volume, and operational needs, including coordinating overtime when necessary.
• Maintain a strong floor presence and provide immediate direction and support when fulfillment or shipping issues arise.
• Use ERP systems, such as NetSuite, to monitor order status, shipment transactions, backlog, productivity, and on-time delivery performance.
• Track, own, and report key performance indicators, including daily shipment attainment, on-time shipment performance, parts-order backlog, order accuracy, shipping errors, productivity, and safety.
• Review daily performance against established targets, identify gaps, and implement timely corrective and recovery actions.
• Drive a safety-first culture by ensuring employees are properly trained, equipment is operated safely, and established safety procedures are consistently followed.
• Handle employee onboarding, training, performance management, attendance, and development while fostering a positive, collaborative, and accountable work environment.
• Implement and maintain departmental policies, procedures, standard work, and performance expectations.
• Communicate effectively throughout all levels of the organization, including providing concise operational updates and escalating risks when appropriate.
• Understand, support, and execute all work according to established organizational procedures and applicable regulatory requirements.
• Complete project-based assignments and perform other related duties as requested.
• Implements and maintains department policies and standard
• Required to have a strong comfort-level communicating throughout all levels of the organization
• Understand, support and execute all work according to the established procedures of the organization
• Project based assignments as requested

Qualifications:

• Two or more years of direct supervisory or management experience, or five or more years of progressively responsible experience in a high-volume shipping, logistics, parts fulfillment, distribution, or manufacturing environment.
• Demonstrated experience leading hourly employees and managing daily operational priorities.
• Experience overseeing outbound shipping, parts fulfillment, order processing, or a comparable customer-delivery operation.
• Bachelor’s degree in Business, Operations, Supply Chain, Logistics, Engineering, or a related field preferred.

Knowledge Skills and Abilities:

• Strong understanding of outbound shipping, parts fulfillment, order prioritization, carrier coordination, and customer-delivery requirements. 
• Ability to build and execute daily operating plans in support of shipment and revenue targets. 
• Proven ability to coordinate effectively with Production, Warehouse, Customer Service, Sales, and other cross-functional partners. 
• Working knowledge of ERP and Warehouse Management Systems; NetSuite experience is a plus. 
• Familiarity with domestic and international shipping documentation and carrier requirements. 
• Familiarity with Lean principles, 5S methodology, standard work, and continuous-improvement techniques. 
• Strong leadership skills with the ability to coach employees, establish accountability, and build an engaged team. 
• Strong written and verbal communication skills. 
• Proven ability to manage multiple priorities, make timely decisions, and adjust resources in a fast-paced environment. 
• Strong problem-solving skills and the ability to develop effective recovery plans when orders or shipments are at risk. 
• Proficiency in Microsoft applications, including Excel, Word, Outlook, and PowerPoint. 
• Strong attention to detail and commitment to shipment accuracy and customer satisfaction. 
• Positive attitude, self-motivated approach, and eagerness to succeed. 

Supervisory Responsibilities:

• Lead, develop, coach, and mentor Shipping and Parts Fulfillment employees. 
• Participate in interviewing, selecting, onboarding, and training employees. 
• Establish employee goals and performance expectations. 
• Conduct performance evaluations and address performance or attendance concerns as appropriate. 
• Plan daily staffing assignments and adjust resources based on operational priorities. 

Physical Requirements:

Essential functions of this job require the following minimal physical demands.  Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

• Required to sit, talk or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl
• Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard
• Manual dexterity suitable for use of utilizing a computer
• Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting
• Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation
• Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation
• Light to moderate lifting

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be comfortable working in an office environment to include moderate noise levels
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures

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Disclaimer:

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.