Fulfillment Lead

Fulfillment Lead

Join Millennium Print Group as a Fulfillment Lead!

We're looking for a Fulfillment Lead to join our team. If you're passionate about warehouse operations, logistics, shipping and receiving, and team leadership, this is an opportunity to help support the fulfillment of world-class trading card products enjoyed by fans worldwide.

Location: Morrisville, NC
Schedule: Full-Time | Onsite 
FLSA Status: Hourly Non-Exempt
Pay & Benefits: Competitive hourly compensation + comprehensive benefits package

Summary

The Fulfillment Lead is responsible for leading daily fulfillment, shipping, receiving, and warehouse activities while ensuring products and materials are processed accurately, efficiently, and safely.

This role combines hands-on operational support with leadership responsibilities and serves as a key link between fulfillment team members and management to ensure customer requirements, quality standards, and delivery commitments are met.

What You'll Do

• Lead day-to-day fulfillment, warehouse, shipping, and receiving operations.
• Provide coaching, support, and direction to fulfillment team members.
• Ensure incoming materials and freight are inspected for quality, accuracy, and damage.
• Verify outbound shipments are completed accurately and delivered on time.
• Monitor workflow and address operational issues to support productivity goals.
• Partner with Supervisors and Managers to identify and resolve operational challenges.
• Assist with scheduling, attendance tracking, timekeeping, and department reporting.
• Maintain operational records, training documentation, and fulfillment reports.
• Support employee training and onboarding efforts.
• Promote compliance with quality, safety, security, and operational standards.
• Maintain a clean, organized, and safe work environment.
• Identify opportunities to improve efficiency, accuracy, and customer service performance.

What You'll Bring

Education & Experience

• High School Diploma or equivalent required.
• 4+ years of experience in fulfillment, warehouse operations, logistics, distribution, shipping/receiving, or manufacturing.
• Previous leadership or lead experience preferred.
• Experience working in an ISO-regulated environment is a plus.

Skills & Abilities

• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and problem-solving capabilities.
• Customer-focused mindset and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and operational systems.
• Basic computer and reporting skills.
• Bilingual English/Spanish skills are a plus.
• Basic mathematical aptitude.

How You Will Be Successful

Passion for Cards

Help ensure products reach customers accurately and on time while delivering an exceptional fulfillment experience.

Dedicated to Quality and Safety

Maintain high standards for safety, quality, inventory accuracy, and customer satisfaction.

Building Relationships

Collaborate with warehouse teams, operations leadership, and support departments to achieve shared goals.

Integrity and Respect

Demonstrate professionalism, accountability, and reliability every day.

Challenging the Expected

Look for ways to improve processes, increase efficiency, and strengthen operational performance.

Why Join MPG?

Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive compensation, outstanding benefits, career growth opportunities, and the chance to work on products enjoyed by millions of collectors and fans worldwide.

Benefits Include

• Competitive Compensation
• Medical, Dental, and Vision Coverage
• 401(k) with Company Match
• Paid Time Off and Holidays
• Career Development Opportunities
• Employee Assistance Program
• Wellness Programs

Apply Today

Join the team behind some of the world's most iconic trading card products and help drive fulfillment excellence from receiving through delivery.

Apply today and be part of the magic behind the cards.

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