What you'll be doing
- Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards.
- Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures.
- Accurately document return outcomes and flag quality or product issues to theappropriate teams.
- Assistwith organizing inventory, storage optimization, andmaintainingaccuratestock records.
- Maintain a clean, safe, and organized returns workspace at all times.
- Support order preparation when needed (picking, labeling, staging).
- Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
- Follow SOPs and contribute suggestions for process improvements and efficiency.
- Perform other related warehouse andfulfilmenttasks asrequired.
We'd love to hear from you if you have
- 1–2+ years of experience in a warehouse, distribution centre, orlogisticsenvironment.
- Ability to work physically for extended periods (standing,lifting upto 49lbs/ 22 kg, working in variable temperatures).
- Strong attention to detail and ability to follow multi-step processes consistently.
- Comfort working with inspections, quality checks, and basic documentation.
- High school diploma or equivalent.
- Experience in quality control,returnsprocessing, or furniture handling is a plus.
- Experience in small teams or start-up environments is a plus.
We care about you
- Advantageous salary of $24/hour + bonus.
- 40 hours/week with paid overtime.
- Monday to Friday shifts (day and evening options depending on location).
- Benefitsstartingafter 1-month
- Growth opportunities in a fast-growing, customer-focused start-up.
- A welcoming, inclusive environment where ideas are encouraged and valued.
We are constantly looking to improve, learn, and adapt to our environment. If you’re excited to contribute to a hands-on role that directly impacts customer satisfaction, we’d love to chat. In the meantime, stay Cozey.
Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.