Fulfillment Associate

Summary:

• Location: St Cloud, MN
• Work Mode: Onsite
• Duration: 6 Months

Responsibilities:

• Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies.
• Perform searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels.
• Assist internal/external customers and/or vendors with order fulfillment and problem resolution.
• Understand, demonstrate, and explain company service offerings, procedures, processes, methodologies, and delivery options as well as jurisdictional requirements to customers, team members, and/or vendors.
• Make well-informed and timely decisions to meet client expectations and requirements.
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings, and financial results.
• Challenge existing procedures and processes regarding the delivery of services and service offerings, and make recommendations to enhance and improve them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction.
• Assist customers, team members, and/or vendors with training on all products, jurisdictional requirements, and company databases using a consultative approach.

Requirements:

• Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast-paced, multi-functional customer-focused environment.
• Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook along with excellent data entry skills.
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
• Ability to multitask and demonstrate the ability to problem-solve.
• Excellent analytical, organizational, time management, and problem-solving skills with the ability to work in a fast-paced, high-energy environment.
• Employee may need to lift a maximum of 50 pounds.
• Ability to work overtime as needed.

Preferred Skills:

• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred.