Fulfillment Associate

Job Title: Fulfillment Associate

Location: New York, NY

Pay Rate: 25/hr, W2

Duration: 3+ Month Contract

Work Mode: 100% onsite

Summary:

• Potential to extend and/or convert

Responsibilities:

• Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies
• Perform searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels
• Assist internal/external customers and/or vendors with order fulfillment and problem resolution
• Understand, demonstrate, and explain service offerings, procedures, processes, methodologies, and delivery options as well as jurisdictional requirements to customers, team members, and/or vendors
• Make well-informed and timely decisions to meet client expectations and requirements
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings, and financial results
• Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them
• Assist customers, team members, and/or vendors with training on all products, jurisdictional requirements, and company databases using a consultative approach

Requirements:

• Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast-paced, multi-functional customer-focused environment
• Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook along with excellent data entry skills
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
• Ability to multitask and demonstrate the ability to problem solve
• Excellent analytical, organizational, time management, and problem-solving skills with the ability to work in a fast-paced, high-energy environment
• Ability to work overtime as needed

Preferred Skills:

• Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred