Fulfillment Administrator

Job Type

Full-time

Schedule

Monday-Friday

8:00 AM - 5:00 PM

Work Setting

In-person

Job Description

INOVA Federal Credit Union is seeking a detail-oriented, organized, and service-focused Fulfillment Administrator to join our Loan Fulfillment team. This position plays a critical role in ensuring the accuracy, quality, and compliance of loan and membership documentation while supporting an efficient and seamless lending experience for both members and internal teams.

The Fulfillment Administrator is responsible for auditing loan documentation, performing quality assurance reviews, supporting loan funding and fulfillment processes, and assisting lending staff with documentation and operational questions. Through strong attention to detail and a commitment to accuracy, this position helps ensure loans are processed efficiently, regulatory requirements are met, and exceptional service is delivered throughout the lending process.

This role is ideal for someone who enjoys working behind the scenes, solving problems, maintaining high standards of quality, and contributing to a collaborative team environment.

About Us

At INOVA Federal Credit Union, were committed to improving the financial well-being of our members through exceptional service, innovative financial solutions, and meaningful community involvement.

We believe our employees are our greatest asset. We foster a culture built on trust, respect, integrity, collaboration, and continuous improvement while providing opportunities for professional growth and career development.

As a Fulfillment Administrator, youll play an important role in supporting our lending operations and helping ensure our members receive accurate, timely, and exceptional service.

Essential Duties & Responsibilities

• Audit loan applications and supporting documentation for accuracy, completeness, and compliance with internal policies and regulatory requirements.
• Perform quality assurance and quality control reviews for consumer loans originated through Centralized Lending and branch locations.
• Identify documentation discrepancies, communicate findings, and collaborate with lending staff to resolve issues promptly.
• Support loan fulfillment activities to ensure timely loan processing and funding.
• Complete loan and membership follow-up activities while maintaining accurate documentation.
• Assist with title processing and collateral documentation as needed.
• Process member requests for loan payment coupon books and other fulfillment-related services.
• Maintain accurate records of quality reviews, audits, and operational activities.
• Serve as a resource for lending and branch employees by answering questions regarding documentation requirements and fulfillment procedures.
• Ensure compliance with federal regulations, credit union policies, security standards, and confidentiality requirements.
• Assist with departmental projects, cross-training initiatives, and other duties as assigned.

Desired Skills & Experience

Were looking for someone who enjoys working in a fast-paced environment and takes pride in delivering accurate, high-quality work.

Were looking for someone who has:

• High school diploma or equivalent required.
• Associates degree in Business, Finance, Accounting, or a related field preferred.
• One to three years of experience in loan operations, loan processing, lending support, quality assurance, banking, or financial services preferred.
• Knowledge of consumer lending documentation and loan processing procedures preferred.
• Strong attention to detail with excellent organizational skills.
• Ability to identify discrepancies and resolve documentation issues.
• Excellent analytical and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to prioritize multiple tasks while meeting deadlines.
• Experience using Microsoft Office Suite.
• Experience with loan origination systems, document management systems, or core banking software preferred.
• Ability to maintain confidentiality while handling sensitive member information.

Preferred Qualifications

• Previous experience in a credit union or banking environment.
• Knowledge of consumer lending regulations and compliance requirements.
• Experience supporting loan funding or post-closing processes.
• Familiarity with collateral documentation and title processing.
• Experience working with Fiserv DNA or similar core banking systems.

Dont meet every preferred qualification? We still encourage you to apply. If youre highly organized, detail-oriented, and eager to grow your career in financial services, wed love to hear from you.

Position Details

This is a full-time, on-site position located at INOVA Federal Credit Unions Corporate Office in Elkhart, Indiana.

The Fulfillment Administrator works closely with Centralized Lending, branch employees, and other operational departments to ensure loan documentation is accurate, compliant, and completed efficiently. This position plays an important role in maintaining operational excellence while supporting an outstanding member experience.

Why Join INOVA?

At INOVA, youll join a team that values collaboration, accuracy, and exceptional service. Your work will directly support our lending operations and help provide members with a seamless borrowing experience.

We offer:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Tuition reimbursement
• Employee wellness programs
• Professional development opportunities
• Career advancement opportunities
• A collaborative, people-first culture
• The opportunity to make a meaningful impact on our members and organization

If youre passionate about quality, enjoy problem-solving, and thrive in a detail-oriented environment, we encourage you to apply.

Work Authorization & Equal Opportunity Employer

Applicants must be legally authorized to work in the United States. As part of joining our team, employees are expected to maintain eligibility for membership with the credit union, including opening and maintaining the required membership savings account.

INOVA Federal Credit Union is an Equal Opportunity Employer and is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic protected by applicable federal, state, or local law.

Qualifications

As part of joining our team, employees are expected to maintain eligibility for membership with the credit union, including opening and maintaining the required membership savings account.