The Front Services Manager oversees valet and bell desk operations, focusing on enhancing guest experience and staff support.
They promote service excellence, embodying the "never say no, go the extra mile" philosophy, while maintaining operational integrity.
Key responsibilities include maintaining high employee morale, scheduling staff, training, conducting performance evaluations, and ensuring service standards are met.
The manager collaborates with other departments, handles guest complaints, and may act in the absence of senior management during emergencies.
They are responsible for safety, security, staff grooming, and updating operational procedures.
With at least three years of front office experience, the role requires strong communication, organization, and leadership skills, along with the ability to anticipate guest needs and maintain positive relations.
The position involves physical activities such as lifting up to 40 pounds and working in varied indoor and outdoor environments.