Front Operations Patient Coordinator

Reports to: Front Office Operations Manager

Salary/Status: Non-Exempt

Department: Front Office

Minimum Requirements:

• High school diploma with 1-2 years related experience.
• Prefer candidate with previous experience in the medical field as a medical assistant, switchboard/call center/receptionist, medical records coordinator or insurance professional.
• Knowledge of medical terminology preferred including Health Insurance Portability and Accountability Act (HIPAA).
• Detail-oriented; able to work accurately and efficiently in a fast paced environment where multi-tasking is required.
• Must have strong time management and organization skills and self-discipline.
• Bilingual, articulate in conversational interpretation.
• Must possess the ability of positively interacting with patients, personnel, visitors and the general public.
• Must show discretion in the handling of confidential information.
• Must possess the ability to work independently, problem solve and make decisions when necessary.
• Computer literate in basic word processing applications and data entry.
• Friendly, reliable, and professional both in behavior and appearance.
• Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public.

Principle Responsibilities and Duties:

• Responsible for the accuracy and completeness of the data entry of patient information into the computer. This data entry includes various patient information, as well as relevant insurance.
• Efficiently schedules medical appointments of returning and new patients
• Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians.
• Oversight of all patient/visitor activity; knowledge of reason and presence in clinic.
• Coordinates and schedules appointments for the deaf and hearing impaired.
• Makes patient reminder calls in a timely fashion.
• Track attention to patient/visitor needs and determine whether same are met in a timely fashion.
• Ensure that waiting area, front entry and reception desk are orderly and professional in appearance. Monitor safety and noise level in waiting area.
• Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.
• Refer acutely ill patients to nursing for triage in person or over the phone.
• Verify patient eligibility via Internet access Eligibility Data Service (EDS) as well as other systems. Complete required paperwork for intake process. Prepare and dispense appropriate forms to patients.
• Inquire of all patients as to any change in address, phone, financial or insurance status.
• Photocopy identity and income statements, check stubs, route patients with incomplete information to Front Office Operations Manager.
• Assist patients in filling out forms, review medical and intake forms for accuracy and completeness. Assist with interpretation and recruits other language interpreters as needed.
• Provide information to patients regarding entitlement policies and procedures under the supervision of the Front Office Operations Manager.
• Assist with scheduling and check out of patients.
• Maintain daily log of patient encounters.
• Provide daily report of new patient visits as required.
• Carry out other tasks as requested in situations where participation may be required.
• Maintain work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the health center as viewed by the public.
• Maintain adequate supplies of necessary intake paperwork. Orders as appropriate.
• Perform data entry as required for patient intake process.
• Maintains confidentiality of all Health Center information.
• Responsible for the creation, implementation, and management of standard operating procedures.
• In accordance with established procedures, receives and forwards all incoming phone calls as appropriate (triage nurse, interpreters, outreach, or administrative departments, etc.) in a friendly manner.
• Takes messages from callers as necessary, especially on behalf of the President/CEO or other management level staff.
• Facilitates general telephone operations.
• Perform computerized word processing or data processing.
• Prepare and provide reports as required to management and other staff.
• May assist patients or staff with bilingual interpretation as time permits.
• Assists staff in identifying/contacting external office support services.
• Provide customer support and assist in resolving issues presented by patients or identified within the organization.
• Assist with medical records management and creation as required.
• All other duties as required.
• This position also requires the ability to use a computer, work at a computer workstation, viewing a CRT and have some knowledge of a keyboard.
• Requires rotation with other front office personnel with little or no notice and can be between facilities.
• Required to cover later clinic hours including weekends between any Caring Health Center locations.

Salary range-$19.23-$24.19