Front Office Supervisor

*Please note: a resume is required for this position*

Pay Rate: $22.50 an hour with $2.00 an hour additional shift differential on swing and grave shift

SUMMARY:   Assist management with overseeing staff and ensuring maximum operating efficiency.  Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect completed work for conformance to standards
• Run reports and credit checks, ensure accuracy and follow up
• Communicate with hotel management and other departments to resolve guest complaints
• Maintain and trouble shoot hotel computer systems
• Adhere to Hotel Operations Systems & Controls
• Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.
• Monitor and maintain daily room sales
• Work with management and other departments to optimize guest occupancy and assure guests well-being and safety
• Answer questions and resolve guest complaints
• Fill-in for management or frontline staff as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED
• 2 years supervisory experience preferably in a mid-sized, full-service hotel

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems
• Strong project management skills
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Strong leadership skills
• Above average math skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to independently complete multiple tasks in a professional manner
• Ability to enthusiastically and professionally sell and / or up-sell property amenities
• Ability to serve both internal and external customers
• Ability to manage control labor costs
• Ability to manage projects in a timely and efficient manner
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training
• Effectively Handling Harassment training
• Property Management Systems training
• Telecommunications Systems training
• Department orientation, including safety and “Right to Know” training
• Team Member Electronic Communication System training
• Detection of counterfeit money
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit for long periods of time with moderate amounts of walking and standing
• Must have a good sense of balance, and be able to bend and kneel routinely
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 5 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals)
• Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortages
• Extensive computer use
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact