Front Office Supervisor

Residence Inn® by Marriott Rochester/ Henriettais seeking a Front Office Supervisor to join their team!

We are looking for Front Office Supervisor to join our Team! The Residence Inn® by Marriott Rochester/ Henrietta is committed to offering a clean and safe environment to our guests and our associates. We are conveniently located near the University of Rochester and Rochester Institute of Technology. Close to Bill Gray's Regional Iceplex and near I-90. Our Residence Inn by Marriott is an extended stay hotel offering a choice of 139 spacious suites featuring a fully equipped kitchen, and separate eating, sleeping and living spaces. A great place to stay, a great place to work. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities include:

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team.  Supervisory responsibilities include planning, assigning, directing work, addressing complaints and resolving problems. 

• Front Desk Duties:
• • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
  • Taking reservations from incoming callers inputs all information into the hotel management system.  Updates and cancels reservations in the system as requested by the guest.
  • Handles cash, credit card information and goods at the property
  • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.

• Typical Schedule :  Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM,  Weekend Availability needed

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996.  While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels.  Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range: $19.00-$20.00

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hotel Brand experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.