Front Office Supervisor (Full Time)

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Front Office Supervisor (Full Time)

Andaz

Andaz San Diego

US - CA - San Diego

Front Office

Hourly/Entry Level Employee

Full-time

25.00 Hourly US Dollar (USD) pay basis

Req ID: SAN035685

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Summary

At Hyatt, we believe our guests return because of the caring, attentive, and service‑driven associates who bring our hospitality to life. Our Front Office Supervisors play a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence.

What are the additional benefits to working at Andaz San Diego?

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Hyatt has the best to offer including: paid PTO, medical health care, 401k and company match after 1 year of service, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals, discount parking during shifts, and many more!

About the Role

This position supports senior leadership by taking on essential supervisor responsibilities, including coaching team members, overseeing daily operations, and ensuring the highest standards service quality. This position leads the front desk team during assigned shifts, ensuring efficient operations, exceptional service, and alignment with Hyatt standards while fostering a culture of care, creativity, and connection. The Front Office Supervisor acts as the primary point of contact for both guests and colleagues during their shift, supporting daily operations, resolving guest concerns, and driving team engagement and performance. This position requires full availability; including availability to work mornings, evenings, overnight shifts, weekends, and holidays

Key Responsibilities

Guest Experience

• Deliver personalized, anticipatory service that embodies the Andaz guest experience
• Resolve guest concerns and service recovery opportunities in a timely, professional manner
• Ensure all arrivals, departures, and in-house guest interactions are handled with care and attention to detail
• Support VIP arrivals, special requests, and guest recognition initiatives

Operations

• Lead daily front office operations, including check-in, check-out, room assignments, and guest inquiries
• Monitor lobby flow and ensure a welcoming, well-maintained environment at all times
• Coordinate closely with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction
• Ensure accurate cash handling, billing, and shift closure procedures

Leadership & Team Development

• Supervise and support Front Desk Agents, Gallery Hosts, and other Front Office colleagues during shifts
• Provide coaching, guidance, and real-time feedback to enhance performance and service delivery
• Assist with training, onboarding, and development of new colleagues
• Foster a positive, inclusive work environment aligned with Hyatt's values

Administrative & Compliance

• Maintain compliance with Hyatt policies, procedures, and brand standards
• Ensure proper documentation of incidents, guest feedback, and operational updates
• Support scheduling needs and manage staffing levels during shifts
• Assist leadership with departmental reports and performance metrics as needed

The responsibilities listed above are intended to describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Additional duties may be assigned as business needs require.

The hourly rate for this position is $25.00.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Qualifications

• Must have full schedule flexibility, including availability to work mornings, evenings, overnight shifts, weekends, and holidays

• Minimum 1-2 years of hotel front office or guest services experience, preferably in a lifestyle or luxury property

• Prior supervisory or lead experience preferred

• Strong interpersonal, communication, and problem-solving skills

• Ability to remain calm and professional in a fast-paced environment

• Proficiency in hotel systems (e.g., PMS such as Opera) and Microsoft Office

Apply

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