We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service for guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
- Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations.
- Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests.
- Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols.
- Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
- Monitor and maintain inventory levels, including ordering and restocking as needed.
- Complete daily financial and operational tasks, such as reconciling the register and completing shift reports.
- Other duties as assigned.
Qualifications:
- Minimum of 2 years of experience as a Front Desk Agent or 1 year in a Front Desk leadership role
- Strong leadership and communication skills
- Ability to multitask and manage a high-volume workload.
- Proficiency with computer systems and software, such as Microsoft Office and property management systems
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
- Competitive wages
- One-week paid time off in year one
- Employee travel discounts at Marriott Hotels worldwide and the Fusion Hospitality portfolio of hotels
- Professional development opportunities
- Positive and supportive work environment