Front Office Supervisor

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Front Office Supervisor

Miraval

Miraval Austin Resort and Spa

US - TX - Austin

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Req ID: AUS010913

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Summary

Front Office Supervisor - Miraval Austin

About the Role

We are seeking a Front Office Supervisor who shares our vision: to create the most imaginative, authentic, and meaningful wellness experience. In this leadership role, you will support the Front Office Management team in overseeing daily operations across Guest Relations, PBX, Transportation, Night Audit, and Bell Services. Your mission is to ensure a seamless, memorable experience for every guest-from pre-arrival through departure-while embodying and modeling Miraval's core values.

As a Front Office Supervisor, you will guide and inspire your team to deliver exceptional service, resolve guest concerns promptly and professionally, and uphold the highest standards of hospitality. You will play a key role in monitoring performance, motivating staff, and fostering growth through training and development.

Why Join Us?

At Miraval, we offer an environment that demands excellence and rewards achievement. Whether you seek career advancement, personal growth, or a supportive workplace, this is your opportunity to thrive.

Key Responsibilities

• Assist in managing day-to-day front office operations, ensuring smooth coordination across all service areas.
• Lead by example to deliver exceptional guest experiences and resolve issues with professionalism and care.
• Monitor team performance, ensuring tasks and responsibilities are completed to Miraval's high standards.
• Support training, coaching, and development initiatives to empower team members.
• Act as an advocate for colleagues by sharing feedback and insights with leadership to help shape initiatives that enhance the overall colleague experience.
• Collaborate with management to maintain operational efficiency and guest satisfaction.
• Demonstrate flexibility to work overnight shifts as needed to ensure proper coverage and operational continuity.

Qualifications

Qualifications

• Ability to interact effectively with individuals from diverse cultural, socioeconomic, and ethnic backgrounds.
• Preferred: 2+ years of progressive hotel Rooms Division or Front Office management experience.
• Service-oriented mindset with strong presentation and communication skills.
• Hospitality degree or equivalent experience is an asset.
• Demonstrated strengths: high energy, leadership ability, entrepreneurial spirit, and commitment to exceptional guest service.
• Proficiency in Microsoft Word and Excel.
• Strong organizational, interpersonal, and administrative skills.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply

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