Highlights
This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
Numbers & Facts
| Location | Marietta, GA |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1997 |
| Website | http://www.wellstarcareers.org/index.asp |
Description
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Day (United States of America)
Overview
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.
Responsibilities
Core Responsibilities and Essential Functions
Customer Service:
- a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
- b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
- c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
- d. Working with both clinical staff and providers in a team approach.
- e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
Qualifications
Required Minimum Education
High school diploma or equivalent. Required
Required Minimum Experience
2 years administrative front office experience in a physician practice or health care setting Preferred
Previous customer service experience Required
Required Minimum Skills
Computer skills essential.
- Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
- Knowledge of insurance filing and requirements.
- Strong verbal and written communication skills.
- Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.
Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
About Company
As the largest healthcare system in the suburbs of Atlanta, WellStar serves more than a million patients a year within our hospitals, health parks, urgent care centers, and medical practices in NW Atlanta. We are a leading not-for-profit health system with state-of-the-art medical technology and a world-class employee family. Onsite concierge services, pension plans and job sharing are just the start of our innovative vision of a ‘Work Life Well Lived!’