Front Office Specialist (Patient Experience)
Employment Status: Full-Time | Hourly (Non-Exempt)
Schedule: Approximately 40 hours per week
Work Location: On-site; travel required to multiple office locations within an approximate one-hour driving distance
The Opportunity
We are hiring a front-facing professional who understands that exceptional patient care begins long before a provider enters the room. This role is designed for someone who brings warmth, confidence, and emotional intelligence to every interaction and takes pride in creating a calm, welcoming environment in a fast-paced clinical setting.
This is not a basic reception role. The right candidate sees this position as a place to grow, contribute, and raise the standard of patient experience.
What Success Looks Like in This Role
- Creates a positive first impression for every patient, every visit
- Balances efficiency with empathy, even during busy clinic days
- Anticipates needs, communicates clearly, and follows through
- Treats patient information with care, accuracy, and discretion
- Shows up reliably, professionally, and ready to support the team
Core Responsibilities
- Serve as the primary point of contact for patients and visitors
- Manage patient arrival and departure processes with accuracy and compassion
- Schedule appointments, testing, and follow-up visits per clinical direction
- Gather, verify, and maintain patient demographic and insurance information
- Confirm insurance eligibility and secure authorizations as needed
- Collect patient financial responsibility, including co-pays and balances
- Upload and organize documentation within the electronic medical record
- Prepare patient charts in advance to support clinic readiness
- Maintain clean, orderly, and welcoming patient areas
- Support patients who may be anxious or unwell with patience and care
- Travel regularly to clinic locations within an approximate one-hour drive radius
We Are Looking for Someone Who
- Is naturally personable, composed, and respectful
- Takes ownership of their role and holds themselves accountable
- Communicates clearly and professionally with patients and coworkers
- Maintains a polished appearance and calm demeanor
- Adapts well to change and stays focused under pressure
- Wants to grow personally and professionally within a team environment
Minimum Requirements
- Associate degree or higher required
- At least one year of customer service or patient-facing experience
- Ability to travel consistently to nearby clinic locations
- Successful completion of a Level 2 background screening as required by AHCA. https://ahca.myflorida.com/
Preferred Qualifications:
- Experience in a medical, dental, or healthcare setting
- Associate degree or higher
- Bilingual skills
Skills That Matter Most
- Strong interpersonal and communication skills
- High attention to detail and organization
- Sound judgment and problem-solving ability
- Comfort working independently and as part of a team
- Commitment to patient privacy and HIPAA compliance
Compensation & Benefits Overview
- Medical, dental, and vision insurance options
- Life insurance, disability coverage, and voluntary benefits
- 401(k) plan with employer contribution
- Paid time off and paid holidays
- Advancement opportunities and ongoing professional development
- Supportive, people-centered workplace culture
Physical & Work Environment
This role requires extended periods of sitting at a workstation, frequent computer and phone use, and occasional standing, walking, bending, and lifting up to 15 pounds. The environment is a busy clinical setting with regular patient interaction, moderate noise, and frequent interruptions. Reasonable accommodations will be made in accordance with applicable law.
Equal Employment Opportunity
We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.
Note:This description outlines the general scope of the position and may be adjusted as operational needs evolve.