| Location | Alpharetta, Georgia |
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Various (United States of America)Job Summary:
Core Responsibilities and Essential Functions:
Customer Service:
- a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
- b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
- c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
- d. Working with both clinical staff and providers in a team approach.
- e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long Operations/Revenue Cycle:
- a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
- b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
- c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
- d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
- e. Contacting patients for appointment reminders Administrative:
- Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
- Other duties as assigned by management.
Required Minimum Education:
High school diploma or equivalent. Required
Required Minimum Experience:
2 years administrative front office experience in a physician practice or health care setting Preferred
Previous customer service experience Required
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.