Administrative Skills, Best Practices, Communication Skills, Documentation, Healthcare, High School Diploma, Logistics, Medical Records, Organizational Skills, Pharmacy, Plan Meetings, Record Keeping, Schedule Development, Time Management, Training/Teaching
LOCATION
Richmond, VA
POSTED
13 days ago
About the Role
Valley Vital Care Infusion Services is seeking an Administrative Assistant to serve as the operational front desk of the patient journey at one of our growing network of infusion pharmacy locations. The Administrative Assistant owns scheduling, phones, records, and the office experience that keeps each site moving — ensuring patients are scheduled, informed, and supported efficiently while keeping the front office on time and organized without compromising service.
*Note this is a part time in office role*
This role grows along a defined administrative ladder of increasing scope and complexity, with three rungs: Administrative Assistant I, II, and III. Candidates are placed at the highest level whose essential functions they can perform independently and to standard.
Key Responsibilities
Core Responsibilities (All Levels)
Manage scheduling, phones, and front-desk patient flow
Maintain accurate patient records and documentation in the system
Own intake handoffs and appointment coordination
Own front-office operations and supply coordination
Ensure patients have clear appointment and logistics details
Drive administrative support for the site team
Keep front-office workflows organized and audit ready
Escalate clinical or access questions to the right owner
Added at Level II
Own the full administrative scope for a site independently
Own complex scheduling and site-level administrative coordination
Serve as a resource for Administrative Assistant I teammates
Added at Level III
Own the full administrative operation and front-office standards for the site
Handle the most complex scheduling, records, and office workflows
Train and set the standard for Administrative Assistant I and II
Identify recurring operational barriers, recommend improvements, and help standardize best practices
#valleyvitalcare
Requirements
Qualifications by Level
Administrative Assistant I
High school diploma or equivalent
0–1 year administrative or front-office experience
Comfortable with scheduling and phone systems
Basic computer and records skills
Works with guidance
Administrative Assistant II
1–3 years administrative experience; healthcare front-office experience preferred
Independent on the full administrative scope
Strong organization and communication
Some coordination responsibility
Administrative Assistant III
3+ years administrative experience, healthcare preferred
Mastery of scheduling and records systems
Independent on the most complex administrative work
Demonstrated trainer and process resource
Recognized administrative resource for the site or market