Front Office Representative

Front Office Representative

At Story Lane Box, we believe every product tells a story, and every customer interaction is an opportunity to create a lasting impression. We are dedicated to delivering premium products with exceptional service, combining creativity, quality, and care in every step of our process. Our team is committed to innovation, excellence, and building strong connections with our customers.

Job Description

We are seeking a detail-oriented and customer-focused Front Office Representative to be the first point of contact for our clients and visitors. This role involves managing front desk operations, providing administrative support, and ensuring a seamless and professional experience for all guests.

Responsibilities:

• Greet and assist visitors, clients, and staff in a friendly and professional manner.
• Answer, screen, and direct incoming calls promptly.
• Manage appointment scheduling and meeting room bookings.
• Maintain an organized reception area and ensure it is presentable at all times.
• Handle incoming and outgoing correspondence, including mail and packages.
• Provide administrative support to various departments as needed.
• Maintain accurate records and update internal databases.

Qualifications

High school diploma or equivalent; associate degree preferred. Proven experience in front office, administrative, or customer service roles. Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to handle multiple tasks in a fast-paced environment. Professional appearance and demeanor.

Additional Information

Competitive salary within the range of $51,000 – $55,000 annually. Opportunities for professional growth and career advancement. Comprehensive health, dental, and vision insurance. Paid time off and company holidays. Supportive and collaborative work environment.