Front Office Representative-Behavioral Health

BEHAVIORAL HEALTH REPRESENTATIVE

FLSA: NON-EXEMPT

Duties/Responsibilities:

• Provide coverage for behavioral health representatives who are absent at different clinic locations.
• Assist with front desk duties, such as answering phones, managing check-ins/outs, greeting patients and process copayments.
• Prepare daily deposits.
• Help patients with scheduling, intake processes, and any questions related to their behavioral health services.
• Ensure accurate patient information is entered into the Electronic Medical Record (EMR) system, including new patient data and updates.
• Manage patient referrals to the behavioral health program, coordinating with providers and external services as needed.
• Maintain and update patient records, ensuring compliance with privacy regulations and organizational standards.
• Handle data entry tasks, process referrals, write reports, and manage pre-authorizations.
• Assist behavioral health providers by managing their schedules, handling appointment cancellations, no-shows, and rescheduling as necessary.
• Serve as a liaison between patients and providers to facilitate communication and care coordination.
• Verify patient insurance eligibility and benefits for behavioral health services.
• Assist with billing and claims submission, ensuring proper documentation is in place.
• Deliver exceptional customer service by addressing patient inquiries and concerns in a professional and empathetic manner.
• Foster a welcoming and supportive atmosphere for patients seeking behavioral health services.
• Assist with billing processes, including claims submission and resolving any documentation issues to support payment processing.
• Organize medical forms and update patient summary sheets at each visit.
• Collaborate with clinic staff to ensure continuity of care and administrative efficiency across various locations.
• Support the team with any additional administrative tasks as required, such as ordering office supplies and assisting with special projects.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.

Education and Experience:

• High School Diploma or equivalent
• At least two years related experience required.
• Knowledge of medical and psychological terminology, mental health disorders, preferred
• Familiarity with depression assessment and Patient Health Questionnaire (PHQ) preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel to various center locations as required