Highlights
Ability to perform a variety of essential office tasks with precision and consistency, requiring strong organizational skills, attention to detail, and the ability to follow established procedures independently . Experience: 1+ years of experience in an administrative role; 3 years of experience in an administrative role or similar experience with customer service in a professional setting.
Numbers & Facts
| Location | Cuba, MO |
Description
SUMMARY
The Front Office Receptionist provides a friendly and professional experience for customers and serves as the first point of contact at the Cuba Support Center. This role is responsible for managing clerical and administrative duties as assigned by the Executive Administrator.
RESPONSIBILITIES BY COMPETENCY:
(bolded text denotes an essential function of the position)
Business Results Orientation
Maintain forms room and mail room supplies
Manage Go-Card database and complete monthly inventory
Order supplies and track inventory
Code invoices and submit for processing
Order and manage supplies for convenience stores
Administer returned checks and restitution process
Send new hire uniform and nametags following their orientation
Manage uniform supply and perform inventory
Manage weekly store supply shipping and online shipping systems
Maintain fax/copier machines and order toner when necessary
Perform other duties not listed as required
Communication
Handle customer complaints and follow up professionally
Assist customers with the OTR Wash App and the Dirt Cheap App
Keep supervisor informed of tasks and issues
Sort and distribute incoming mail
Prepare outgoing mail and manage meeting room schedules
Write business letters as needed
Monitor multiple email inboxes
Send returned checks to PA office
Customer Service Orientation
Answer and direct incoming calls
Assist with amusement park tickets and visitor check-ins
Process forms and distribute company reports
Manage uniforms and nametags for employees
Process referral bonuses
Distribute anniversary cards
Assist as needed with administrative projects
Developing Talent
Contribute to team performance and personal skill development
Share expertise with colleagues
Participate in training for professional growth and safety
Technical Expertise
Provide company information to callers
Maintain knowledge of office equipment and administration procedures
Stay proficient in necessary software and complete projects efficiently
Follow safety policies and report incidents as needed
Supervisory Responsibilities
Direct: This position has no direct reports.
Qualifications
(bolded font denotes an essential qualification of the position)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School diploma or equivalent; Specialized training in
Administration or office procedures
Experience: 1+ years of experience in an administrative role; 3 years of experience in an administrative role or similar experience with customer service in a professional setting
Language Skills: Ability to read, write, speak, and understand English in a manner
that is sufficient for effective communication with groups of managers, clients, customers and the general public
Skills and Abilities:
(May be representative but not all-inclusive of those commonly associated with the position)
Proficiency with social media platforms and apps
Ability to perform basic and repetitive tasks following establishing procedures
Ability to communicate professionally over the phone
Ability to perform a variety of essential office tasks with precision and consistency, requiring strong organizational skills, attention to detail, and the ability to follow established procedures independently
Technology, Tools, and Equipment:
Computer
Microsoft Office Suite
Apple products
Sharepoint
Multi-Line Telephone Systems
Smartphones
Postage Machine
Laminator
Copy/Print/Fax Machine
Other office related equipment as necessary
(Proficiency with preferred items is not required to meet minimum qualifications, but proficiency must be established to complete essential job functions)
Certifications, Licenses, and/or Registrations:
None
Physical Demands
The physical demands described below are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Amount of time | None | Under 1/3 | 1/3 to 2/3 | Over 2/3 |
See: Must be able to read computer screens, reports, etc. | ||||
Occasional visits to other locations | ||||
Must be able to perform work at a desk or computer | ||||
Must be able to input electronic data, manipulate paper, use phone system | ||||
Must be able to communicate in person and on the telephone | ||||
Office Environment |
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the
right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.