Title
Front Office (Mission Control) Rooms Control Coordinator
About the Organization WELCOME TO YOTEL
A hotel that moves as fast as you. YOTEL has prime locations around the world for you to get centred quickly. Staying with us means spending time in the world's smartest places, where desirable, tech and design-led environments make a real connection with modern travellers on the go.
MAKING YOUR HOTEL EXPERIENCE NON-STOP
YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology.
Location YOTEL Washington DC Position Rooms Control - DC Description
The Rooms Controller will work with Mission Control( Front Desk), Sales and Cabins (Housekeeping) to ensure that all reservations are accurate and that the house is set-up approperatly for the day. They will manage various aspects of group blocks and transient reservations. They will administer the operational and system processes for coordinating group arrival and departure by entering group bookings and rooming lists into the front desk systems. This position will also assist with guest correspondence, administrative duties such as transient billing, as well as reservation assistance. The Rooms Controller will also be responsible for special projects pertaining to the organization of the property management system and the Mission Control Crew.
Rooms Controller Benefits:
- Competitive pay
- Medical, Dental, and Vision plans available
- Short-Term and Long-Term Disability Benefits
- Life Insurance
- HSA and FSA Accounts
- Flexible Paid Time Off and Sick Time
- 401K with Matching Contribution
- And more!
Rooms Controller Major Duties & Responsibilities:
- Liaise with Sales Team in coordinating group bookings
- Liaise with the Housekeeping Team to ensure that all reservations are blocked in the best possible way
- Make / Change / Cancel reservations.
- Process confirmations as needed.
- Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
- Process Rooming Lists accurately and in a timely manner.
- Check rooming lists for accuracy.
- Preblock all group needs for suites or connecting rooms.
- Check Daily arrivals to ensure accurate reservations.
- Process prepayments and ensure proper routing of 3rd party reservations
- Verify travel agency commission invoices
- Review cancellation report and charge as needed
- Process and track gift certificates
- Maintain positive guest relations at all times.
- Able to perform job functions with attention to detail, speed, and accuracy.
- Able to prioritize and organize work.
- Handle mail / correspondence.
- Attend PreConvention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.
- Run various reports in opera for managers
- Assist with special projects as needed
Position Requirements
Rooms Controller Skills/Qualifications:
- College degree in Hospitality or related field preferred
- Hotel Front Desk experience preferred
- Self-motivated, energetic and professionally passionate with excellent customer service
- Exceptional attention to detail
- Liaise with vendors and suppliers
- Ability to work a flexible schedule
- Excellent presentation, communication, organization and computer skill
- Microsoft Word, Excel, Outlook, PowerPoint, HTML and Photoshop
- Experience with Opera, Delphi, or other PMS/CRM systems is preferred.
- Ability to thrive and succeed in a fast-paced environment
- Ability to work as a team player
- Ability to maintain positive and professional demeanor while working under pressure
- Solid computer skills including internet, IM, email, OPERA, SynXis CRS, Microsoft Word & Excel
- Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays
Salary Rate Of Pay $26.00 to $28.00 per hour Shift Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
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