Front Office Manager

Join Our Team as a Front Office Manager!

Are you a hospitality professional with a passion for delivering exceptional service? Do you excel at leadership and organization? If so, we invite you to apply for the role of Front Office Manager at Hilton Garden Inn Statesville in Statesville, NC. In this position, you will oversee all front office operations, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:

• Manage front desk staff, including hiring, training, and scheduling
• Oversee guest check-in and check-out processes
• Ensure guest satisfaction by resolving any issues or complaints in a timely and professional manner
• Maintain accurate records and reports related to front office operations
• Collaborate with other hotel departments to provide a seamless guest experience
• Implement and enforce hotel policies and procedures
• Assist with budgeting and financial planning for the front office department

Qualifications:

• Prior experience in a front office or guest service role
• Demonstrated leadership abilities
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Proficiency in hotel management software and reservation systems
• Ability to work flexible hours, including nights, weekends, and holidays

If you are a motivated and dedicated individual who is passionate about delivering exceptional service, we would love to hear from you!

About Us:

Located in the heart of Statesville, NC, Hilton Garden Inn Statesville offers modern accommodations and top-notch amenities for both business and leisure travelers. Our hotel features comfortable guest rooms, a fitness center, an outdoor pool, and a restaurant serving delicious meals throughout the day. Whether guests are visiting for work or pleasure, our friendly staff is dedicated to providing a memorable and enjoyable stay. Join our team and be a part of creating unforgettable experiences for our guests!