Front Office Manager

Must be familiar with all aspects of the guest rooms; i.e. guest room types, sizes, locations, views, rates, packages, and all room and reservation attributes as defined in the Property Management System. Communicate with Housekeeping daily to ensure arriving guest reservations are blocked in correct room assignments and assigned rooms are cleaned in a timely manner.

ESSENTIAL JOB FUNCTIONS:

1. Oversees  Front Desk, Bell/Valet, Concierge, and PBX Departments, ensuring the Front Office employees are following all policies and procedures
2. Conduct all management  meetings as directed
3. Act as Manager on Duty as assigned
4. Front Office Manager conducts interviews for the hiring of all new Front Office employees
5. Responsible in the training of all current and new employees
6. Must possess a thorough knowledge of the Property Management System
7. Must be able to assist each Front Office department in completing daily tasks as needed to meet the needs of the operation
8. Monitor Front Office employee time clock punches and make any corrections or additions as needed and in accordance with state law
9. Manage Front Office employee lunch and rest breaks in accordance with state law and in the best interest of the operation 
10. Establish weekly work schedules for all Front Office departments as needed
11. Responsible for coaching and counseling of all front office employees, as well as issuing disciplinary action when needed
12. In charge of the timely completion of employee performance reviews, 90 day and annual, for each Front Office employees
13. Ensure all employees follow uniform standards
14. Ensure consistent and complete communication between the Front Office and all other departments of the hotel to maintain a smooth operation
15. Review all VIP reservations; ensure proper room assignment and special requests and communicate to appropriate departments
16. Communicate with Housekeeping daily to ensure arriving guest reservations are blocked in correct room assignments and assigned rooms are cleaned in a timely manner
17. Communicate with Housekeeping to ensure all room moves are handled correctly
18. Monitor departures on a daily basis, resolve  discrepancies as needed, and communicate with Housekeeping to ensure guest room status is correct
19. Responsible for all front office supply inventories; office supplies and printed materials
20. Review all group resumes on a daily basis and pass on any pertinent information to ensure a successful program.  Work with CP Event Managers to ensure all expectations and requests by the Group Contact are met
21. Must be familiar with all aspects of the guest rooms; i.e. guest room types, sizes, locations, views, rates, packages, and all room and reservation attributes as defined in the Property Management System
22. Must be able to manage the room inventory on a daily basis to ensure all guest requests are met and room revenue is maximized
23. Must be able to fully understand the Reservation process in Maestro
24. Conduct daily stand up meetings during shift changes to ensure all pertinent information is passed on and communicated accordingly
25. Print necessary daily reports and distribute to the appropriate departments
26. Ensure proper and timely guest recovery when needed and issue compensation to ensure guest satisfaction when necessary
27. Responsible for holding all team members accountable for policies and procedures
28. Follow all fire and safety procedures and regulations as outlined in the employee handbook
29. Must conduct self in a professional manner at all times and adhere to the employee handbook grooming policies
30. Report to all scheduled shifts on time and if unable to report to work, notify the Rooms Director according to the company policy outlined in the employee handbook

MINIMUM EDUCATION AND PHYSICAL REQUIREMENTS:

1. Bachelor degree or degree in Hospitality Management preferred.
2. Two to four years experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.
3. Strong leadership skills
4. Good understanding of computer programs utilized in hotels
5. Ability to work various shifts that includes weekends and holidays
6. Rooms Division background is necessary
7. Must be able to stand and walk the property for 80 to 95% of the day
8. Must be able to lift up to 20 lbs. on a regular basis and able to bend, squat, and lift up to 50 lbs. on an occasional basis.

Join our Team!  Cavallo Point offers a competitive salary, paid vacation time, 401k plan with a company match, health benefit programs, and many property perks!