| Location | Key West, Florida |
| Website | hommatalent.com |
• Lead, supervise, and develop the Front Office team, ensuring all associates greet and welcome guests in accordance with Highgate Hotel standards.
• Oversee proper operation of the PBX console and ensure that all hotel service standards are consistently met across the department (if applicable).
• Establish service protocols to address guest inquiries about hotel services, facilities, and hours of operation in a timely and professional manner.
• Manage the logging and delivery process for packages, mail, and messages to guests and meeting rooms, ensuring accountability and accuracy.
• Review and audit the Front Office log and Trace File daily, following up on pending items and delegating action as needed.
• Ensure the team is knowledgeable and prepared to respond to guest inquiries regarding restaurants, transportation, entertainment, and local recommendations.
• Enforce compliance with all cash handling, credit, and financial control policies, and conduct periodic audits to safeguard hotel assets.
• Maintain full awareness of all rates, packages, and special promotions as listed in the Red Book, and ensure the team is trained to promote them effectively.
• Coordinate closely with Sales, Reservations, and Operations regarding all in-house groups to ensure seamless arrival, stay, and departure experiences.
• Monitor closed-out and restricted dates, working with Revenue Management to optimize occupancy and average daily rate (ADR).
• Oversee the reservations process, ensuring all necessary information is captured and the rate-quoting scenario is consistently applied by the team.
• Maintain expert knowledge of hospitality terminology and ensure ongoing training of the Front Office staff.
• Lead the department's emergency response procedures, ensuring all associates are trained and prepared to act during any incident.
• Supervise check-ins and checkouts, personally handling escalations, VIP arrivals, and complex guest situations in a friendly, efficient, and courteous manner. Enforce proper two-way radio etiquette across the team.
• Ensure full mastery and correct operation of all Front Desk computer systems (PMS), and act as the department's system administrator and point of contact for related issues.
• Design, implement, and oversee shift checklists, ensuring all tasks and duties are completed accurately and on time.
• Supervise the completion of bucket checks, room rate verification reports, and housekeeping reports, and review them for accuracy and follow-up.
• Oversee end-of-shift balancing and paperwork closing procedures, ensuring compliance with hotel accounting standards.
• Develop and implement strategies to promote and market hotel promotions and guest loyalty programs, driving enrollment and repeat business.
• Maintain a clean, organized, and professional Front Desk environment, setting the standard for the team.
• Oversee guest use of safe deposit boxes, ensuring security protocols are strictly followed.
• Conduct performance reviews, training, coaching, and scheduling for the Front Office team, fostering professional development and service excellence.
• Analyze guest feedback and satisfaction metrics (e.g., Medallia, TripAdvisor, internal surveys) to identify improvement opportunities and implement corrective action plans.
• Prepare and manage the Front Office departmental budget, monitoring labor costs, supplies, and operational expenses.
Relocation:
TN Visa sponsorship for qualified candidates from Mexico and Canada.
One-way flight from home city to the U.S.
Housing available either single or double. $850/month for double and $1,750/month for single. Includes all utilities and WIFI.
General:
65K annual gross salary.
10 Days of vacations after 1 year.
Insurance Provided.
Bonus 15%.