Front Office Manager Company: Rainmaker Hospitality Property: Candlewood Suites/Louisville, KY Location: 1039 Zorn Avenue; Louisville, KY 40207 Position Type: Full-TimeJob SummaryRainmaker Hospitality is seeking an energetic, hands-on Front Office Manager to join our team at our Candlewood Suites in Louisville, KY. In this vital leadership role, you will oversee daily front office workflows, manage guest service standards, and coordinate department operations to ensure our guests experience signature IHG service. You will work closely with the General Manager to drive financial performance, maintain brand compliance, and mentor a dedicated team. Key Responsibilities
- Front Office Leadership: Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
- Cross-Department Collaboration: Partner smoothly with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
- Team Management: Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
- Guest Satisfaction: Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
- Operational & Financial Support: Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
- Brand Compliance: Ensure strict adherence to IHG Quality Assurance (QA) standards, safety protocols, and audit requirements.
Qualifications & Requirements
- Experience: Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
- Education: High school diploma required; Associate’s or Bachelor’s degree in Hospitality or Business Administration is Recommended.
- Skills: Strong leadership, problem-solving, and communication skills in fluent English.
- Availability: Flexible schedule required, including availability to work weekends and holidays as hotel demands require.
What We Offer:
- Paid training
- Health, dental, and vision benefit options
- Opportunities for career growth within Rainmaker Hospitality’s growing portfolio of properties
Rainmaker Hospitality is an Equal Opportunity Employer.