Front Office Manager

Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries. 

Ensure all front desk procedures align with hotel policies and brand standards. 

Maintain accuracy with guest records, billing and payment processing. 

Oversee cash handling procedures, deposits and billing accuracy.

Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. 

Foster a positive work environment and promote teamwork among associates. 

Monitor staff performance and provide coaching and feedback. 

Recruit, train, schedule and supervise front desk associates. 

Address and resolve guest complaints and special requests promptly and professionally.