Job Title: Front Office Manager
Location: 8927 Lakota Dr. W, West Chester, OH, 45069
Position Type: Full-Time
About Us
At avid hotels, we champion everyday travel done right. We focus on getting the essentials right every time—delivering a high-energy environment, seamless service, and a sound sleep for our guests. We are seeking a dynamic, guest-focused Front Office Manager to lead our front desk team, manage daily hospitality operations, and champion our commitment to fast, friendly, and reliable service.
Key Responsibilities
Team Leadership & Development: Hire, train, schedule, and mentor front desk staff to deliver exceptional guest experiences aligned with IHG and avid brand standards.
Daily Operations: Oversee all front office functions including check-in/check-out procedures, guest requests, reservation management, and night audit operations.
Guest Satisfaction: Resolve guest issues promptly and proactively with a warm, solution-oriented approach; monitor and elevate guest satisfaction scores.
Revenue & Inventory Management: Collaborate with the General Manager on rate optimization, inventory control, and room occupancy targets.
Financial Accountability: Manage daily front desk cash handling, room charges, end-of-day balance reviews, and guest billing precision.
Cross-Department Collaboration: Work closely with housekeeping and maintenance teams to ensure swift room turnarounds and flawless property upkeep.
Qualifications & Requirements
2+ years of front desk experience in hospitality, with previous leadership or supervisory experience preferred.
Experience with IHG systems (Opera PMS/PMS Cloud) is a major plus.
Strong leadership, communication, and interpersonal skills with a passion for guest service.
High operational adaptability, detail orientation, and problem-solving abilities.
Flexibility to work varied shifts, including weekends, holidays, and evening shifts as operational needs arise.
Benefits & Perks
Competitive salary based on experience.
Paid time off (PTO) and holiday pay.
Employee hotel discounts across IHG properties worldwide.
Professional development and advancement opportunities.