Front Office

General Overview

Dental Front Office Coordinator

Are you the kind of person who can make just about anyone feel welcome?

Smile Crafters is looking for a friendly, outgoing Front Office Coordinator who loves people, enjoys conversation, and believes a great patient experience starts the moment someone calls or walks through the door.

You'll be the face and voice of our practice, welcoming patients, answering phones, having genuine conversations, helping patients understand their balances, and confidently collecting payments.

Dental knowledge is helpful, but we're even more interested in finding someone who is kind, compassionate, service-minded, personable, and eager to learn. We can teach dentistry. We're looking for someone who naturally knows how to connect with people.

What We'll Offer You

• $18-$23+/hour based on experience, with increased earning potential for candidates with treatment planning and billing experience
• Full-time position with benefits
• 401(k) with company match
• Paid time off and holidays
• Medical, vision, life insurance and disability plans, plus wellness programs
• Benefits and perks for you, your family, and even your pets
• Opportunities to learn dentistry and grow your career
• A close-knit, family-oriented team that genuinely enjoys spending time together

Schedule: Monday - Thursday: 7:30 am - 4 pm and Friday: 7:30 am - 2 pm

Responsibilities

As our Front Office Coordinator, you will:

• Welcome every patient with warmth and make them feel comfortable from the moment they arrive
• Answer incoming calls and confidently engage patients in friendly, helpful conversations
• Schedule appointments and help keep the practice schedule productive and organized
• Check patients in and out and maintain accurate patient information
• Clearly communicate patient balances and confidently collect payments at the time of service
• Build genuine relationships with patients through conversation, kindness, and exceptional service
• Partner with the clinical and front office teams to create a smooth, positive patient experience
• Learn dental terminology, processes, and systems to continue growing in the role

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Qualifications

Required Qualifications:

• 1+ years previous front office, reception, customer service, or similar experience
• 2+ years proven experience and comfortable answering phones and having conversations with patients
• Friendly, positive, and outgoing personality
• 1+ years experience discussing balances and collecting payments
• Strong communication and customer service skills
• Compassionate and genuinely patient-centered
• Reliable, organized, and eager to learn

Preferred Qualifications:

• Dental front office experience
• Treatment planning experience
• Dental billing or insurance experience
• Experience with dental practice management software

No extensive dental background? That's okay. If you have the right attitude, love helping people, and are excited to learn, we'd love to meet you.

About Smile Crafters

At Smile Crafters, we believe great dentistry starts with great relationships. We're a fun, family-oriented team that values our patients, our community, and one another. We want every person who walks through our doors to feel welcomed, cared for, and part of the Smile Crafters family.

If you're happy, outgoing, service-minded, and not afraid to strike up a conversation, you may be exactly who we're looking for.

Apply today and grow your career in dentistry with Smile Crafters!

Apply today and learn how you would be a great fit for our amazing dental team!

Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.

We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.