Front Office Customer Success & Marketing Specialist

About the Role:

Signarama Redmond is hiring a front desk specialist who is the friendly first voice customers hear and the last face they see at pickup. You will greet and route every inquiry, make sure each finished order is right and ready, and tell our project stories on social media and in our monthly newsletter.

• Location: Redmond, WA (on-site)
• Schedule: Full-time, regular business hours; the day starts at 8 AM
• Pay and benefits: [Add pay range and benefits]

What Youll Do:

• Front desk and phones: answer calls within two rings, greet walk-ins, manage voicemail and deliveries, and keep the lobby sharp
• Lead intake: log every new lead inquiry in our CRM on the same day of receipt so that our account reps / project manager can begin working on them; you do not need quote or price projects
• Quality check and will-call: inspect finished orders against the work order, package and label them, and run customer pickups
• Customer success: follow up on completed orders, request Google or Facebook reviews, and respond to every review
• Digital marketing: capture project photos and video, schedule 3 to 5 social posts a week, keep our Google Business Profile current, and send a monthly newsletter
• Front office: keep supplies stocked, enter check payments, refresh lobby branding and decor, and help plan team events

What You Bring:

Must have

• A warm, professional phone manner, and calm with upset customers
• Organized and detail-oriented, and able to run a checklist the same way every time
• Clear writing and comfort with Microsoft 365 and a CRM or order system
• Comfort creating digital content (photo and/or video) and building simple social posts in Canva or similar
• Ability to switch between interrupt-driven front desk work and focused marketing blocks

Nice to have

• Front desk, customer service or marketing experience
• Experience with email marketing and social scheduling tools
• Sign or print industry experience (not required)

Working Conditions, About Us and How to Apply

Working conditions: on-site in a shop with some noise, vinyl and substrate materials, and a paint booth. Mostly desk work with walking to the shop floor. Lift [25 to 40] lbs with proper technique; the team helps with larger items.

About Signarama Redmond: since 2017 we have been the Greater Seattle areas consultative signs and graphics partner, building custom signs, vehicle wraps, large-format graphics and ADA/wayfinding signage for businesses and local governments. We are an independently owned and operated franchise location and an equal opportunity employer.

How to apply: send your resume and a short note on why this role fits you to careers@signarama-redmond.com. Signarama Redmond, 8531 154th Ave NE, Suite 130, Redmond, WA 98052, (425) 861-9341, signarama-redmond.com

Compensation: $18.00 - $21.00 per hour

At Signarama, the world's leading sign and graphics franchise, we offer you an unparalleled opportunity to develop and enhance your career within the industry. Recognized globally, we have nearly 900 locations across over 60 countries, offering limitless opportunities for professional growth.

Whether youre passionate about sales, have a flair for design, excel in production, or are skilled in installation or administration, Signarama has a place for you. Our expansive network provides an exceptional environment where your skills can flourish and where you can make a significant impact.

Working at Signarama means joining a family of professionals who are dedicated to innovation and quality. We take pride in our collaborative culture where creativity and efficiency are rewarded. We are on the lookout for individuals who are eager to drive their careers forward and make their mark in the signage industry.

Apply today and step into a career where your work will be seen and appreciated across cities and communities worldwide. Become a part of the Signarama family-where your journey can take you anywhere!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Signarama Corporate.