Front Office Coordinator - Genesis OBGYN Northwest
Position Summary
Genesis OBGYN Northwest is seeking a professional, compassionate, and detail-oriented Front Office Coordinator to join our team. This position serves as the first point of contact for patients and visitors and plays a critical role in creating a positive patient experience. Responsibilities include patient check-in and check-out, scheduling, insurance verification, payment collection, medical records processing, and providing exceptional customer service in a fast-paced medical office environment.
Essential Duties
- Greet and welcome patients and visitors in a friendly, professional manner and direct them appropriately.
- Check patients in and out using the practice management system.
- Collect, reconcile, and accurately post patient payments.
- Assist patients with registration and maintenance of demographic information within the electronic medical record (EMR) system.
- Present, explain, and obtain signatures for required forms, consents, and office policies.
- Verify insurance eligibility and benefits for office visits and procedures.
- Schedule, reschedule, and coordinate patient appointments, including follow-up visits, work-in appointments, and referrals.
- Process incoming and outgoing referrals.
- Process medical records requests in compliance with HIPAA regulations.
- Obtain and manage external medical records prior to patient appointments.
- Maintain a clean, organized, and welcoming reception and lobby area.
- Monitor the waiting room and communicate delays or patient concerns as needed.
- Maintain professionalism, confidentiality, accountability, and flexibility in all interactions.
- Collaborate effectively with providers and team members to ensure efficient office operations and exceptional patient care.
Position Requirements
- High school diploma or equivalent required.
- Minimum of two (2) years of medical front office experience in a physician practice required.
- Excellent customer service, interpersonal, verbal, and written communication skills.
- Strong organizational skills and attention to detail.
- Experience verifying insurance eligibility, explaining benefits, and discussing patient financial responsibilities.
- Knowledge of HIPAA regulations and patient confidentiality requirements.
- Experience processing medical records and maintaining accurate documentation.
- Experience coordinating incoming and outgoing referrals.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Experience with electronic medical record (EMR) and practice management systems preferred.
- Previous cash-handling and payment posting experience preferred.
- Ability to multitask and work effectively in a fast-paced healthcare environment.
Physical Requirements
- Prolonged periods of sitting, standing, walking, and computer use.
- Ability to travel between practice locations as operational needs require.
Why Join Genesis OBGYN Northwest?
Genesis OBGYN Northwest is a well-established, community-based practice serving Northwest Tucson, Oro Valley, and Green Valley. Our team of physicians, certified nurse midwives, nurse practitioners, and support staff is dedicated to providing compassionate, personalized care to women at every stage of life. We value teamwork, professionalism, and excellence in patient care, creating a supportive environment where employees can thrive while making a meaningful difference in the lives of our patients.
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