Job title: Regional Support Specialist
Agent Support
Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
Support agents with any technology, process, or operationally related questions
Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
Promote a friendly, inclusive office culture that reinforces our agent value proposition
Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
Marketing Support
Utilize all internal marketing programs and support agents with execution and questions
Assist with implementing marketing strategies, including social media; be a liaison to our marketing department
Hold office support sessions for key frequently used programs
Communicate all marketing initiatives to the agents
Branch Leader Support
Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers
Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office
Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Agent performance
Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information, setting recruiting appointments and office visits.
Assist Branch Manager with the intake process for new Agents, as needed
Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals
Identify potential processes or product enhancements to be reviewed and implemented
Office Organization
Greet and direct agents and clients to workspaces or conference rooms as applicable
Collaborate with our facilities and IT partners to ensure all office items remain in working order
Maintain adequate inventory of office supplies and ensure timely distribution of mail
Ability to multitask, prioritize and be flexible with changing business needs in a team environment.
Ability to pass Background, Drug Screen and if applicable Medical (i.e. Vision, Hearing, or Physical) if Required by Client.
Medical, dental, vision, ancillary coverage and 401k benefits are available.