About the role
We are seeking a detail-oriented and friendly Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for our patients as they check-out providing exceptional customer service, collecting co-pays, co-insurance and scheduling any follow-up appointments, while managing various administrative tasks. This role is crucial in ensuring the smooth operation of our clinic and maintaining a welcoming environment for patients.
What you'll do
- Greet patients and visitors in a warm and professional manner.
- Manage appointment scheduling, including confirming and rescheduling as necessary, collecting co-pays, co-insurance payments, and balancing daily reports.
- Perform insurance verification to ensure coverage for services rendered.
- Maintain accurate medical records and patient files, ensuring confidentiality and compliance with regulations.
- Assist with medical billing and collections, addressing any patient inquiries regarding their accounts, and assist with missing tickets.
- Utilize Athena software for managing patient information and office tasks efficiently.
- Coordinate communication between patients, healthcare providers, and insurance companies.
- Support office management tasks to ensure the clinic operates smoothly on a daily basis.
We believe in the power of kindness, the importance of teamwork, and the value of each patient’s journey. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the role for you!
Qualifications
- Previous experience as a Medical Receptionist or in a similar administrative role within a healthcare setting is preferred.
- Proficiency in medical billing and collections processes is highly desirable.
- Familiarity with Athena or similar practice management software is an advantage.
- Strong organizational skills with attention to detail in managing medical records and files.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a fast-paced environment while maintaining professionalism under pressure.
- Knowledge of insurance verification processes is essential.
- A true professional who is detail-oriented, dependable, and values confidentiality.
- A natural communicator with a kind and courteous attitude, always ready to help.
- A team player who thrives in a fast-paced environment and understands the importance of time management for both patients and physicians.
- Someone who approaches every interaction with an "attitude of gratitude," brings positivity and care to patients and coworkers alike.