Benefits:- Competitive salary
- Flexible schedule
- Paid time off
About the Role:New Vision Behavioral Health Services is looking for a compassionate and organized Front Office Attendant to be the welcoming face of our behavioral health practice in Youngstown, OH. This is a meaningful opportunity to make a real difference in the lives of patients seeking mental health and behavioral health support — all while growing your career in a rewarding healthcare environment.
Responsibilities:- Greet and check in patients in a warm, professional, and trauma-informed manner
- Answer and route incoming phone calls, schedule appointments, and manage patient inquiries
- Verify insurance eligibility and collect co-pays or patient payments at time of service
- Maintain accurate patient records and update demographic information in the EHR system
- Coordinate with clinical staff to ensure smooth patient flow and appointment scheduling
- Handle sensitive patient information in compliance with HIPAA regulations
- Manage front desk administrative tasks including filing, faxing, and correspondence
Requirements:- High school diploma or GED required; associate degree or medical office training preferred
- Prior experience in a medical, behavioral health, or mental health front office setting preferred
- Familiarity with EHR/EMR systems and medical scheduling software
- Knowledge of insurance verification and medical billing basics
- Strong interpersonal skills with a compassionate, patient-centered approach
- Ability to maintain confidentiality and handle sensitive situations with discretion
- Excellent organizational and multitasking skills in a fast-paced environment
About Us:New Vision Behavioral Health Services is a trusted provider of mental health and behavioral health care serving the Youngstown, OH community. We are dedicated to breaking barriers to mental wellness and delivering compassionate, high-quality care to every patient we serve. Our team is passionate about what they do, and we foster a supportive, mission-driven workplace where every staff member plays a vital role in changing lives.