Front Office Associate

OFFICE ASSOCIATE ROLE SUMMARY 
The Office Associate role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

ROLE REQUIREMENTS AND RESPONSIBILITIES 
Monitor and roll up reception’s daily phone logs, close reports, etc into executive summary email for senior management on a daily basis
Review outstanding reception call log on a daily basis and respond to all client calls and inquires within 24 hours 
Responsible for addressing scheduling change and make up lessons requests from clientele 
Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate
Act as the point person for client billing 
Ensure client billing information is up to date
Ensure monthly charges being processed in computer program
Alert Manager/Owner when additional supply ordering is required
Enforce Schafer Sports Center office procedures and constantly look to update best practices
Ensure receptionist/staff is utilizing appropriate “scripts” for answering customer queries

 REQUIREMENTS
High School diplomas with past office management and/or sales experience a plus
Must have superior communication and interpersonal skills when dealing with clientele
Must have a professional demeanor and appearance
Constantly stay abreast of Schafer Sports Centers policies and procedures 
Proven multi-tasking experience a must
Ability to constantly “WOW” our customers