Front Office Assistant-STAR Clinic-South Lake Hospital

The Front Office Assistant Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. It provides crucial short-term medical care, medication management, and care coordination for high-risk patients who have recently been discharged from the hospital but lack a primary care physician or cannot get an appointment within seven days.

Position Summary:

STAR Outpatient Clinic (Support Team for Aftercare and Resources)

 

The Orlando Health STAR Outpatient Center (Support Team for Aftercare and Resources) is a specialized bridge-care initiative designed to prevent hospital readmissions. It provides crucial short-term medical care, medication management, and care coordination for high-risk patients who have recently been discharged from the hospital but lack a primary care physician or cannot get an appointment within seven days. 

 

The Front Office Assistant Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

 

The location is 1900 Don Wickham Drive, Clermont, FL 34711

 

The hours are Monday - Friday, 8am-5pm

Responsibilities:

What you will do

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications:

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting