Highlights
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
Numbers & Facts
| Location | ZEPHYRHILLS, Florida |
| Industry | Healthcare Services |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1993 |
| Website | http://www.floridamedicalclinic.com |
Description
Position Summary:
Florida Medical Clinic Orlando Health
Job Title: Front Office Assistant
Schedule Hours: Monday - Friday
Monday & Wednesday 7am - 4:30pm
Tuesday & Thursday 7am - 4:30pm
Friday 8:00am-12:00pm
Department: MOHS
Location: **This location travels to 2 different locations**
**Monday and Wednesday 2100 Via Bella Blvd suite 101B Land O' Lakes**
**Tuesday and Thursday 38103 Market Square Dr. Zephyrhills**
**Friday 38103 Market Square Dr. Zephyrhills (location subject to change occasionally)**
Position Summary
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Why is Florida Medical Clinic Orlando Health your best place to work?
Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
Financial & Retirement – Up to 5% employer match on retirement contributions.
Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities:Essential Functions
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists Billing Service as requested.
Qualifications
- High School graduate or equivalent.
- Six (6) months’ experience in a clerical office, or general business, and/or customer service setting
About Company
At Florida Medical Clinic, your life is our specialty. Our team of compassionate, experienced physicians offers a comprehensive range of healthcare services. By specializing in everything from family practice and internal medicine services to cardiology, gastroenterology, sports medicine, plastic surgery, and beyond, all within a single, clinically integrated network, our team streamlines every aspect of your health care. There’s only one name you’ll need to remember for all of your medical needs: Florida Medical Clinic.
What Does FMC have to offer its employees?
We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.
- Generous paid time off(including holidays)
- 401K plan with annual 3% Employer contribution after one year of employment
- Gives you an employer that you will have pride in working for
- Excellent training programs and opportunities for growth
- Medical Plans including:
- Employer Contributions to HSA high deductible plan
- Discounts at our medical facilities
- Cigna Open Access OAPIN & OAP plans
- Wellness Programs with incentives
- Company sponsored Life Insurance with buy-up provisions
- Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
- Gives you an employer that you will have pride in working for
- Values and appreciates its employees
- Provides a reputation for superior health care and quality service
We are also a company that strongly believes in giving back to the community in which we live and work. The Florida Medical Clinic Foundation of Caring supports individuals, children and families in need. The foundation has invested $2 million and 1,000s of volunteer hours in helping children, families and those in need.