Front Office Assistant Manager, NF-03

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Front Office Assistant Manager, NF-03

Department of the Army

United States Army Installation Management Command

SHADES OF GREEN RESORT

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

This vacancy is located at the Shades of Green Resort.

Learn more about this agency

Summary

This vacancy is located at the Shades of Green Resort.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Lake Buena Vista, FL

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $50,000 - $55,000 per year Pay scale & grade

NF 3

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 1173 Housing Management

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number NENAFSG2613087915 Control number 888321500

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

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DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES:

Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations. Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction. Monitors labor, and other expenses; presents analysis to the Front Office Manager.Develops operating policies, programs and procedures for the department and submits them to the Manager for approval. Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met. Participates in regular departmental inspections and reviews; resolves guests complaints. Insures compliance with policies and procedures; provides for adequate internal controls, inventory management, and accountability for property and funds. Maintains a high quality and quantity of work output by setting the initiative for cost effective and timely productivity. Maintains a professional work environment with other hotel departments.Performs a full range of supervisor duties including developing, evaluating, and obtaining approval for staffing levels. Recommends recruitment or reassignment actions; recommends selections. Conducts performance appraisals, and submits for approval by the Manager and Director. Insures active support of diversity and equal opportunity programs. Initiates or recommends disciplinary actions; initiates recommendations for awards and pay adjustments. Insures skill level training is developed, conducted, and evaluated on an ongoing basis. Recommends employee development and training programs, work schedules, etc. Conducts skill level training.

Requirements

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Conditions of employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be willing to adhere to strict appearance policy
• Position is open for Current Shades of Green Employees Only
• Must be available to work Nights, Weekends and Holidays.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
• Ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

Progressively responsible experience, including at least one year of specialized supervisory or managerial experience at the next lower grade level or equivalent position.Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff.

Education

Additional information

• Additional selections may be made from this vacancy announcement for up to 60 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
• Please check out our application information kit to view additional information you may find useful when applying for our jobs.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.

Your application will remain active for 60 days or upon declination of the position identified in this vacancy (whichever occurs first). Applicants will be referred as vacancies occur. Hiring preferences and priority considerations will be applied in accordance with Federal Law and applicable regulations.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

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The following documents must be submitted with your application:

• Resume

Optional: Our job application (DA Form 3433) will be accepted in place of a resume.

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference

• Cover Letter
• DD-214/ Statement of Service
• DA FORM 3434
• Other
• Resume
• SF-50/ Notification of Personnel Action

Including any of the following on your resume may result in an ineligible rating:

Classified or government sensitive information

Social Security Number (SSN)

Photos of yourself

Personal information, such as specifically mentioning your age, gender, race/national origin, etc

Encrypted and digitally signed documents

Illegible documents or files that cannot be opened

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

You may submit your application packet using one of the two methods identified below:

• Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2613087915. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
• Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.

Agency contact information

Shades of Green Resort

Phone (407) 824-3190 Email soghr@shadesofgreen.org Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL

DO NOT MAIL

Lake Buena Vista, FL 32830

US

Next steps

Referred applicants may be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

The following documents must be submitted with your application:

• Resume

Optional: Our job application (DA Form 3433) will be accepted in place of a resume.

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference

• Cover Letter
• DD-214/ Statement of Service
• DA FORM 3434
• Other
• Resume
• SF-50/ Notification of Personnel Action

Including any of the following on your resume may result in an ineligible rating:

Classified or government sensitive information

Social Security Number (SSN)

Photos of yourself

Personal information, such as specifically mentioning your age, gender, race/national origin, etc

Encrypted and digitally signed documents

Illegible documents or files that cannot be opened

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

You may submit your application packet using one of the two methods identified below:

• Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2613087915. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
• Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.

Expand Hide how to apply

Agency contact information

Shades of Green Resort

Phone (407) 824-3190 Email soghr@shadesofgreen.org Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL

DO NOT MAIL

Lake Buena Vista, FL 32830

US

Next steps

Referred applicants may be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

United States Army Installation Management Command

It is the applicants responsibility to read all sections and associated links in this vacancy announcement.

Shades of Green Resort - Serving Those Who Serve Shades of Green Resort is dedicated to enhancing readiness and morale of the combined Armed Forces by providing affordable, first-class accommodations in a premier setting combined with friendly and enthusiastic service in an environment revolving around respect, dignity and teamwork for those who have served or continue to serve our great nation.

Located at Lake Buena Vista on Walt Disney World property

This position is open to the following candidates:

• NAF Preference 1 Spouse Employment Preference (SEP)
• NAF Preference 2 Involuntarily Separated From the Military (ISMP)
• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

Please refer to the NAF Application Kit for requirements

Agency contact information

Shades of Green Resort

Phone (407) 824-3190 Email soghr@shadesofgreen.org Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL

DO NOT MAIL

Lake Buena Vista, FL 32830

US

Visit our careers page

Learn more about what its like to work at United States Army Installation Management Command, what the agency does, and about the types of careers this agency offers.

http://www.shadesofgreen.org

Summary

This vacancy is located at the Shades of Green Resort.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Lake Buena Vista, FL

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $50,000 - $55,000 per year Pay scale & grade

NF 3

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 1173 Housing Management

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number NENAFSG2613087915 Control number 888321500

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