ESSENTIAL JOB FUNCTIONS: Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments. The Front Office Assistant I will perform a variety of general clerical duties and special projects.
Numbers & Facts
Location
San Francisco, CA
Description
The Front Office Assistant I will perform a variety of general clerical duties and special projects
ESSENTIAL JOB FUNCTIONS:
Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
Assist & educate patients on MyChart and Self-Service Station
Schedules appointments for patients.
Answer phone calls and respond to requests appropriately.
Calls patients to remind them of upcoming appointment and changes to providers' schedule.
Verify/updates patient insurance and billing discrepancies.
Inform and refer patients of the NEMS' services and programs.
Conduct periodic updates of demographic, registration items, and financial data.
Transfer triages patients to Medical Clinic team.
Receives, sorts, and routes daily mail.
Prepares and send out mailings.
Assist in outreach projects.
Reviews, responds, or forwards patient portal messages to ensure completion
Complies to HIPAA protocols and obtains proper consent.
Cover & rotates to other clinic sites or medical departments as required
Participates with achieving organizational and CAHPS goals
Performs other job duties as required by manager/supervisor.