Front Office Application Support Analyst

Responsibilities: The Front Office Application Support Analyst will join the Global Derivatives Support team and provide front-office application support to derivatives traders across the Commodities, Equity, and Rates desks. Requirements: What does the LOB do: The LOB provides derivative application support - The team supports users across New York, Toronto, London, and APAC using a global support model.

Our client, a Commerical Banking company, is looking for a Front Office Application Support Analyst for their New York, NY location.
 
Responsibilities:

• The Front Office Application Support Analyst will join the Global Derivatives Support team and provide front-office application support to derivatives traders across the Commodities, Equity, and Rates desks.
• The role operates within a global follow-the-sun support model.
• Provide L2/L3 production support to desk traders, resolving incidents within agreed service-level targets.
• Configure monitoring and track Start of Day, intraday, and End of Day processes.
• Investigate and resolve batch job failures and downstream data-feed issues.
• Analyze straight-through processing (STP) breaks, market data issues, and reference data discrepancies.
• Raise and manage Jira tickets, partnering with Development and Business Analysis teams to drive fixes through resolution.
• Support application releases and maintain accurate Confluence documentation.

 
Requirements:

• What does the LOB do: The LOB provides derivative application support - The team supports users across New York, Toronto, London, and APAC using a global support model.
• How many years of experience: 3+ years
• Hands-on experience configuring and supporting ITRS Geneos and automation skills (ex. Python) – 3+ years
• Strong SQL skills, including writing queries to investigate and troubleshoot data issues – 3+ years
• Production or application support experience within finance or capital markets – 3+ years
• Experience with AutoSys or another enterprise job scheduler – 3+ years
• Understanding of the trade lifecycle and straight-through processing (STP) – 3+ years
• Front-office trading support experience.
• Knowledge of derivatives across commodities, equity, or rates.
• Experience with Murex, OpenLink Endur, or a comparable trading and risk management platform.
• Strong written and verbal communication skills.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Why Should You Apply?

• Health Benefits
• Referral Program