POSITION SUMMARY:
Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.
- Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.
- Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.
- Assist patients with checking in and registration in new online system answering questions as needed.
- Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.
- Checks/verifies patient's insurance eligibility/sliding fee status prior to and at each visit.
- Communicates appointment changes to patients and staff.
- Comfort patients by anticipating patients' anxieties; answering patients' questions and/or referring them to the appropriate clinical staff.
- Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
- Assist patients with patient portal - showing them how to sign up, send messages, have telehealth visits, etc.
- Ensure that the waiting area is maintained neat and well organized.
- Learn and promote APLA Health's services, facilities, and programs and be able to direct patients/guests accordingly.
- Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
- Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
- Understand and comply with OSHA and other regulatory requirements.
- Assist in orientation of new personnel as directed.
- Work as a contributing team member and act in a professional and respectful manner at all times.
- Comply with all standard operating policies and protocols of APLA Health & Wellness.
- Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties
OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish required. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.
Knowledge of:
Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred.
Ability to:
- Must be extremely organized and detailed oriented
- Must have excellent communications and written skills
- Strong telephone etiquette
- Must have a courteous, professional nature and customer service oriented
- Must maintain a strict discipline in time management with a focus on quality
- Knowledgeable about insurance plans, Medi-Cal / Medicare
- Good computer and typing skills.
- Bilingual required - English/Spanish
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID vaccination required or medical/religious exemption.
An EEO employer.